- Educational Testing Service (Austin, TX)
- …consistently devising solutions to resolve them. Ensure prompt response and resolution by collaborating with IT's service delivery partners. + Stay informed ... at the forefront when participating in pilots, during incident escalation and resolution , and all aspects of service delivery EDUCATION AND EXPERIENCE + Bachelor's… more
- First Horizon Bank (Dallas, TX)
- …Assurance to plan and support testing of DocuSign implementations, enhancements, and issue resolution . + Work with the Product Owner and vendor partners to monitor ... and adoption. + Manage and triage support tickets, analyze issues, and drive resolution in partnership with technical teams and vendors. + Provide training and… more
- GovCIO (San Antonio, TX)
- …Lackland Annex. Candidate will provide first-level contact and primary issue resolution for users with hardware, software, multimedia and computer application ... support teams, help desks, customers and other technical staff in the resolution of problems, coordinates and performs operation and/or maintenance activities for… more
- Truist (Dallas, TX)
- …needs, problems, and requests, following through to ensure timely and accurate resolution . 5. Assist in general servicing of Commercial Real Estate loans, deposits ... opening, pulling & working reports, processing payments, assisting in fraud resolution , general research, wire processing, general maintenance, etc. 6. Assist… more
- Cummins Inc. (Odessa, TX)
- …electronic tool results or recommendations to determine next steps for service resolution . Engine Systems Interactions - Interprets and analyzes the interactions of ... database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner. Values differences - Recognizing the value that… more
- Truist (Dallas, TX)
- …and communications for all high-priority incidents, ensuring effective and timely resolution of issues to minimize business and client impact. 4. Collaborate ... the development and maintenance of a knowledge base to streamline incident resolution and problem identification. 11. Lead staff (to include development, counseling,… more
- Cummins Inc. (Odessa, TX)
- …electronic tool results or recommendations to determine next steps for service resolution . Engine Systems Interactions - Interprets and analyzes the interactions of ... database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner. Values differences - Recognizing the value that… more
- RWE Clean Energy (Austin, TX)
- …teams to provide support for the issues and monitor them through their resolution . The engineer serves as a central coordinator between site operations, engineering ... Notify site operations of issues and failures, and monitor these issues through resolution + Support takeover of condition monitoring systems from OEM to RWE control… more
- IBM (Austin, TX)
- …for the IBM client business. In this role, you will lead the problem resolution process for our clients, from analysis and troubleshooting, to deploying the latest ... patches and upgrades and collaborating with Product support for issue resolution . * Documentation: Reviewing, updating, creating documentation and runbooks as… more
- General Motors (Austin, TX)
- …and improve monitoring and observability frameworks, enabling proactive detection and resolution of incidents. + **Incident Response** : Participate in an on-call ... and mitigate production incidents, ensuring minimal downtime and swift resolution . + **Collaboration with Development Teams** : Work alongside developers… more