- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ... SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information… more
- CVS Health (Austin, TX)
- …and other enterprise teams to develop SOPs, quality controls, and issue resolution strategies. + Drive continuous improvement initiatives and defect remediation in ... process improvement, standard operating procedure (SOP) development, and issue resolution . + 3+ years designing scalable, distributed applications using… more
- Houston Methodist (Houston, TX)
- …to make contributions to the work effort as a whole and facilitates problem resolution . + Interacts with peers, staff and physicians in a supportive and respectful ... achieve mutual understanding. Communication to promote both work efforts and problem resolution is clear and professional. Collaborates with all members of the… more
- Amazon (Austin, TX)
- …performance expectations, identify operational deficiencies and develop effective resolution strategies * Orchestrate cross-functional collaboration across multiple ... internally and externally * Excellence in diplomatic problem-solving and conflict resolution while maintaining strong business partnerships * Thrives in fast-paced,… more
- Amazon (Wink, TX)
- …issues brought by their customer base, engaging other teams when needed to drive resolution * Show a strong aptitude for troubleshooting and problem solving * Solve ... Preferred Qualifications - Experience dealing effectively with customers during problem resolution and operating efficiently under pressure Amazon is an equal… more
- UTMB Health (Galveston, TX)
- …reports. + Identifies variances in expenditures and makes recommendations for resolution . + Participates in Process budget discussion and develops Process budgets. ... programs. + Provides team support regarding technical expertise, problem resolution /troubleshooting, training, coaching, and team facilitation. + Assists in Process… more
- Deloitte (Westlake, TX)
- …+ Maintain thorough documentation of asset details, procedures, and incident resolution . + Provide content management, technical support and troubleshooting for all ... thorough documentation relating to asset inventory, configuration, procedures, and incident resolution . Risk & Compliance Management: + Ensure all AV assets comply… more
- KBR (Houston, TX)
- …technical area product development and customer negotiations; customer satisfaction; issue resolution + Responsible for deliverables documented within FM area, as ... Technical Leads, process awards for high performance and assist with discipline/conflict resolution as necessary + Develop and maintain succession plans for this… more
- Deloitte (Westlake, TX)
- …and resolve system and user issues, ensuring minimal disruption and prompt resolution . + Perform root cause analysis and implement preventive measures for recurring ... + Guide cross-functional teams as needed during application upgrades or incident resolution . The team Deloitte Technology US (DT - US) helps power Deloitte's… more
- GovCIO (Austin, TX)
- …flow, hardware and software requirements, and alternative methods of problem resolution . + Performs modifications to and maintenance of operational programs and ... reviews, architectural decisions, and enforcing best practices** . + Conflict resolution , stakeholder communication, and **driving delivery under tight deadlines** .… more