- Northrop Grumman (San Antonio, TX)
- …+ Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all supported devices, mobile devices, etc. + Provides Tier 1 ... (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and issue resolution . + Provides support for the escalation and communication of issue status… more
- Cardinal Health (Austin, TX)
- …customer business through contract administration, customer orders, and problem resolution . Customer Service Operations is responsible for providing outsourced ... by acting as a liaison in problem-solving, research and problem/dispute resolution . **_Job Summary_** Responsible for answering inbound calls from customers to… more
- Caterpillar, Inc. (Houston, TX)
- …provides the first line of customer support, coordination of services, problem resolution and/or recommendations for selected products and services in the Oil & ... engineering organization to provide responses to technical questions and drive resolution of technical issues. This position will focus primarily on pre-production… more
- Vistra (Irving, TX)
- …with stakeholders to define and facilitate events leading to effective resolution paths for incidents. Responsibilities include analyzing and enhancing business ... appropriate reporting, managing and integrating processes related to issue resolution , and consistently delivering superior customer service. **Job Description**… more
- Meta (Austin, TX)
- …tooling solutions, internal and external stakeholder relationship management, issue resolution , program Key Performance Indicators (KPIs) and Service Level ... contracting issues to leadership teams 7. Coordinate and drive resolution to key business issues with legal, risk management,...liaison between the business and Legal to drive for resolution of business and legal risk issues during contract… more
- Texas Health Resources (Arlington, TX)
- …expert (SME) for training, performance management, workforce planning, conflict resolution , change management, and the grievance and investigation processes. Serves ... on creating solutions. + Displays excellent coaching, facilitation and conflict resolution skills. + Displays analytical skills with ability to strategically use… more
- CVS Health (Austin, TX)
- …departments to correct any potential issue, determining root cause, and bringing final resolution to the complaint. Resolution responses must be timely and ... customer calls and elevated issues + Ability to document resolution in written communication to beneficiaries in a professional...departments as necessary to establish the root cause and resolution of the issue + Ability to toggle between… more
- Cardinal Health (Austin, TX)
- …customer business through contract administration, customer orders, and problem resolution . **_Job Summary_** The Representative II, Customer Service Operations is ... acting as a liaison in problem-solving, research and order problem/dispute resolution . **_Responsibilities_** + Offer professional and timely service as a… more
- Walmart (Carrollton, TX)
- …Walmart's MTM Central Pharmacy Call Center. You'll lead a high-performing resolution team, driving operational excellence and customer satisfaction in a fast-paced, ... do ** + Supervise and coach the call center resolution team to meet performance and quality goals +...data to drive process improvements + Oversee customer issue resolution , ensuring timely and effective outcomes + Monitor compliance… more
- Methodist Health System (Dallas, TX)
- …issues and report to the Team Lead, Director, or VP promptly with resolution or recommendations. Ability to identify and recommend solutions for new and unfamiliar ... management principles and teamwork. Long hours may be required for the resolution of system issues impacting patient care; weekend availability may be expected… more