- Woodforest National Bank (The Woodlands, TX)
- …Verafin Alerts, P2P Alerts, BillPay, Fraud Queues, and Western Union) and resolution of unique fraud cases requiring more in-depth research and investigation. Uses ... of the bank's policies and procedures for efficient and professional case resolution . . Analyze and investigate fraud trends using existing resources and tools… more
- Cardinal Health (Austin, TX)
- …management teams to ensure streamlined customer experiences and rapid problem resolution across our organization **_Qualifications_** + 4-8 years of experience, ... Shows solid judgement and decision-making skills + Exhibits strong problem resolution capabilities with streamlined processes + Provides input on coordinating… more
- US Tech Solutions (Dallas, TX)
- …full lifecycle of complex technical issues-from reproduction to root cause to resolution . + Lead and project manage new deployment challenges through to successful ... + Build high-quality playbooks, runbooks, and knowledge base content for faster resolution . + Partner closely with engineering, product, and operations teams on… more
- EMS LINQ (Austin, TX)
- …performance of the customer support function (First Time Response, Backlog, Time to Resolution , CSAT) + Analyze data and trends to identify areas for improvement and ... support experience. **Customer Engagement and Escalation Management:** + Oversee the resolution of escalated customer issues and complaints, ensuring timely and… more
- Bechtel Corporation (Houston, TX)
- …reports Manages EPCM, Contractors ESH document submittals review cycle through to resolution . + Assures that ESH requirements are properly interpreted and integrated ... Establishes ESH emergency preparedness planning and confirms the investigation and resolution of ESH incidents. + Conducts assessments and inspections, and… more
- Jabil (Austin, TX)
- …Jabil organization. + Guide technical and operational teams towards the successful resolution of complex and/or systemic product, process and material issues through ... rack test development efforts from concept through delivery. + Own driving resolution of all issues regarding test solutions aligned with critical path. +… more
- Citigroup (Irving, TX)
- …Leadership:** Drive proactive engagement, incident prevention, and rapid resolution strategies, leveraging advanced monitoring tools and observability dashboards ... Support Ownership:** Own the client's technical journey from inquiry to resolution , coordinating with global product, engineering, and operations teams to deliver… more
- JPMorgan Chase (Houston, TX)
- …and Services. The Service organization acts as a central point of resolution to support the client's business operations, identifies product/service gaps and ... and consultation on decision making + Act as client's central point of resolution and escalation for service issues, liaises with bank partners to manage issues… more
- Oracle (Austin, TX)
- …and relative all while effectively driving Internal Oracle teams toward Resolution **Has Industry Knowledge:** Food & Beverage or Hospitality experience preferred ... into qualitative and quantitative feedback in order to drive change and resolution within Oracle \#LI-KL1 Disclaimer: **Certain US customer or client-facing roles… more
- Wells Fargo (Irving, TX)
- …for moderately complex commercial products, including coordinating all aspects to ensure customer resolution + Evaluate and upload data into the systems of record to ... and identify procedural modifications + Serve as an escalation point in the resolution of client issues + Conduct quality reviews and monitor key performance metrics… more