- Oracle (Abilene, TX)
- …(Server, Storage and Networking devices) * Drive and manage escalations to rapid resolution and closure * Work with distributed teams across the country * Growing ... Site Selection, Business Operations, etc. * Reacting to and managing incidents, driving resolution and after action analysis * Capacity expansion at all scales (rack… more
- Mass Markets (Killeen, TX)
- …+ Escalate complex issues to management when necessary + Ensure first-call resolution through effective troubleshooting and communication + Stay current on program ... punctual with strong time management and self-motivation + Skilled in conflict resolution , problem-solving, and customer empathy + Able to multi-task, stay focused,… more
- Oracle (Austin, TX)
- …center engineering teams to conduct reliability studies, debugging, and expedited resolution of hardware/data center infrastructure issues. + Working knowledge of ... systems. + Conduct design/debug investigations and support failure analysis and resolution activities for platforms and data center infrastructure. + Design and… more
- UTMB Health (Galveston, TX)
- …the service areas. + Facilitates patient flow communication and problem resolution . + Identifies appropriate internal controls for department; provides mechanisms to ... monitor and enforce compliance. + Works with projects to a timely resolution and completes assignments according to agree upon deadlines and updates the appropriate… more
- Kinder Morgan (Houston, TX)
- …and the Measurement Department. + Provide assistance with the identification and resolution of issues concerning lost and unaccounted for product. **Position may be ... in pursuing difficult issues and bringing them to a timely and thorough resolution . + Must be self-motivated and capable of working with minimal supervision. +… more
- Broadcom (Plano, TX)
- …concurrent cases. Collaborate with other team members in case management and resolution . + Analyze customer provided data and perform research to formulate potential ... content. + Adhere to best practices and case hygiene in the case resolution methodology. + Participate in the weekend on-call rotation for Severity 1 support.… more
- Amazon (Austin, TX)
- …and optimize Service Desk processes and workflows to improve efficiency, reduce resolution times, and enhance the overall customer experience. - Implement innovative ... any high-priority or escalated tickets from the previous day, ensuring timely resolution - Review and provide feedback on proposed process improvements submitted by… more
- Oracle (Abilene, TX)
- …complex situations, identify root causes, and apply sound judgment to drive resolution ; uses data and trends to inform recommendations. + **Communication & ... + Provide direct consultation to employees on policy interpretation, conflict resolution , and workplace concerns. + Collaborate cross-functionally with Legal, HRBPs,… more
- Truist (Dallas, TX)
- …problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for complex issues. In this capacity, performs programming and ... incidents. + Has occasional contact with end-users. + Communicates status of issue resolution to internal customers. + May engage and manage outside vendors. +… more
- PenFed Credit Union (San Antonio, TX)
- …are within authority to resolve. Refer problems that are beyond authority to resolution team, along with recommendations for resolution . + Update member records ... and document member calls. + Act as a liaison between members and various departments. + Maintain working knowledge of PenFed deposit, credit cards, and loan products. + Participate in team meetings to ensure objectives are being met. + Meet cross-selling and… more