- Methodist Health System (Dallas, TX)
- …issues and report to the Team Lead, Director, or VP promptly with resolution or recommendations. Ability to identify and recommend solutions for new and unfamiliar ... management principles and teamwork. Long hours may be required for the resolution of system issues impacting patient care; weekend availability may be expected… more
- MongoDB (Austin, TX)
- …well as externally with customers and partners, to coordinate and drive the resolution of critical technical issues and incidents. Transparency is key and is ... + Manage a portfolio of high-impact, long-running escalations, driving them to resolution + Map customer stakeholders, set and reset expectations, and maintain… more
- PNC (Dallas, TX)
- …position will require general platform support - including troubleshooting, issue resolution and on-call duties. Responsibilities may include: - Install and ... development teams (both on and offshore) - Work with vendor on issue resolution - Troubleshooting, incident root-cause analysis and resolution - Coordinate… more
- Cayuse Holdings (Austin, TX)
- …+ Provides high-quality customer service to the client, for the efficient resolution of technology problems and requests + Operates within established guidelines and ... and integrations) + Provide aid and technical support for the resolution of problems, incidents, issues, and emergencies including major incident manage… more
- Samsung SDS America (Plano, TX)
- …responsible for leading process improvement initiatives and logistics-related claims resolution within Samsung SDS America's operations. This dual-function role ... and complaints from customers, carriers, and brokers. + Oversee the entry, tracking, and resolution of claims in systems such as TMS, WMS, and etc. + Analyze… more
- SHI (Austin, TX)
- …+ Proactively identify data-related risks and blockers, and drive resolution through cross-functional collaboration. + Collaborate with PMO, change management, ... Can influence others to support specific goals or objectives. + Conflict Resolution : Can facilitate conflict resolution between teams or departments. +… more
- Mass Markets (Dallas, TX)
- …issues + Escalate customer issues to the appropriate staff and managerial for resolution as needed + Ensure first call resolution through problems solving ... customer CRM records with accurate call details + Accurately document call resolution in appropriate systems + Strictly follow client process for handling financial… more
- Ensono (Houston, TX)
- …+ Research reported issues to determine cause and best circumvention and/or resolution , enlisting resources from other teams and customer, as required to provide ... best response time. + Take actions to implement circumvention/ resolution and verify results. + Communicate to both customer and management the status of issues at… more
- Molina Healthcare (Fort Worth, TX)
- …Complaints Tracking Module (CTM) life cycle. As Director of CTM Oversight & Resolution you set the standards and controls that internal teams and delegated vendors ... contributor with the charter to build a focused CTM resolution team as demand grows. **Knowledge,** ** ** **Skills**...to the correct business owner on first touch. 2. Resolution Quality & Compliance Mastery * Track record coordinating… more
- CVS Health (Austin, TX)
- …issues or concerns to the Pharmacy Manager and/or Rx DL for timely resolution if/as needed + Remaining flexible for both scheduling and business needs, while ... additional bottles needed to fill a prescription + Issue Resolution : + Identifying challenging patient or colleague interactions and...to the Pharmacy Manager and/or Rx DL for timely resolution if/as needed + Remaining flexible for both scheduling… more