- Cardinal Health (Austin, TX)
- …customer business through contract administration, customer orders, and problem resolution . Customer Service Operations is responsible for providing outsourced ... by acting as a liaison in problem-solving, research and problem/dispute resolution . **_Job Summary_** Responsible for answering inbound calls from customers to… more
- CRC Insurance Services, Inc. (TX)
- …Management and the COR team. + Manage the triage, prioritization, and resolution of all requests, ensuring timely and effective support to production teams. ... for both Binding and Brokerage divisions. + Assist with troubleshooting, and resolution of automation or system issues, partnering with internal departments to… more
- Citigroup (Irving, TX)
- …project plans, perform impact analyses, solve/work high impact problems/projects, and provide resolution to restore services + Provide Root Cause Analysis (RCA) post ... complex and critical Windows Server incidents and problems, providing expert diagnosis and resolution . + Lead and mentor Level 1 and Level 2 support teams, fostering… more
- The Hartford (San Antonio, TX)
- …of each claim, a well-reasoned analytical focus, and a clear strategy for resolution . The Claim Specialist must also be willing to share their expertise and ... proactive communications to customers and business partners in the management and resolution of claims + Respond to inquiries from customers and provide superior… more
- Cardinal Health (Austin, TX)
- …customer business through contract administration, customer orders, and problem resolution . The Representative II, Customer Service Operations is responsible for ... acting as a liaison in problem-solving, research and order problem/dispute resolution . **_Responsibilities_** + Offer professional and timely service as a… more
- Sedgwick (Austin, TX)
- …and legal inquiries or disputes, and developing strategies to bring cases to satisfactory resolution , and would like to join one of the premier teams in the ... disputes; to develop a strategy to bring a case to satisfactory resolution . **ESSENTIAL FUNCTIONS and RESPONSIBILITIES** + Reviews/acts on reports/forms; responds to… more
- CyrusOne (Houston, TX)
- …responding to incidents, planned works, and maintenance schedules. + Technical Issue Resolution : Manage and coordinate the resolution of technical and ... collaboration with engineering and technical teams, ensuring timely communication and resolution for the customer. + Performance Monitoring & Reporting: Track,… more
- Cayuse Holdings (Austin, TX)
- …+ Provides high-quality customer service to the client, for the efficient resolution of technology problems and requests. + Operates within established guidelines ... and integrations). + Provide aid and technical support for the resolution of problems, incidents, issues, and emergencies including major incident management… more
- IBM (Austin, TX)
- …with other support operations/organizations to prioritize and diagnose problems to resolution . * Communicates action plans to the customer or IBM representative ... with clients as leading resolver to assist and expedite problem resolution during product implementation by providing remote troubleshooting and guidance. Review… more
- Jack Henry & Associates (Allen, TX)
- …financial institutions. You will support customer education, site navigation, problem resolution , basic technical support, and ticketing requests. The calls or chats ... from financial institution representatives as well. This is a first call/chat resolution position that requires an individual to define the subscriber's issue while… more