- Indorama Ventures (Dayton, TX)
- …requests, providing both remote and deskside support to ensure timely resolution of incidents within established service levels. They collaborate with various ... support organizations and third-party suppliers to ensure effective collaboration and resolution of technical challenges. * Maintain accurate records of all IT… more
- The Hartford (San Antonio, TX)
- …and long-tail liability, requiring detailed investigation, legal analysis, and strategic resolution . As part of a specialized team, you'll influence litigation ... a well-reasoned analytical focus and a clear strategy for resolution . would The candidate must share their expertise and...to customers and business partners in the management and resolution of claims; + Respond to inquiries from customers… more
- The Hertz Corporation (Austin, TX)
- …Service Representative is to maintain a high standard of one-on-one full resolution customer service. The specialist will be responsible for efficient, professional ... + Communicate and follow up with customers to full resolution + Maintain documentation of all contacts, research, ...resolution + Maintain documentation of all contacts, research, resolution , and follow up when necessary, with all inquiries… more
- Oracle (Austin, TX)
- …You will take ownership of complex customer issues, develop and drive resolution plans to successful completion and ensure an exceptional customer experience. The ... Management and other Customer-facing teams to understand the customer journey, identify a resolution plan, and lead these efforts to completion. + Build and leverage… more
- TEKsystems (Dallas, TX)
- …actively resolving escalated end user help requests within established SLAs. Problem resolution may involve the use of diagnostic and help request tracking tools, ... all decisions made, and actions taken, through to final resolution . * Apply diagnostic utilities to aid in troubleshooting....FAQ resources on the Internet/Intranet to aid in problem resolution . * Perform hands-on fixes at the desktop level:… more
- Cummins Inc. (Houston, TX)
- …electronic tool results or recommendations to determine next steps for service resolution . Engine Systems Interactions - Interprets and analyzes the interactions of ... database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner. Values differences - Recognizing the value that… more
- Samsung SDS America (Plano, TX)
- …warehousing, import/export, and customs. Further, you'll provide legal advice for the resolution of logistics claims and mitigate legal risks by ensuring compliance ... company interests while maintaining strong client relationships Claims Management & Resolution + Analyze claims data to determine claim validity, coverage, and/or… more
- Deloitte (Austin, TX)
- …manages incident escalation, provides expertise in system troubleshooting and functional issue resolution , and acts as a key point of contact between business users, ... root cause analysis, and drives operational improvements and successful case resolution . The POD Lead also mentors junior support staff, maintains documentation,… more
- Cardinal Health (Austin, TX)
- …customer business through contract administration, customer orders, and problem resolution . Customer Service Operations is responsible for providing outsourced ... by acting as a liaison in problem-solving, research and problem/dispute resolution . **_Job Summary_** Responsible for answering inbound calls from customers to… more
- CRC Insurance Services, Inc. (TX)
- …Management and the COR team. + Manage the triage, prioritization, and resolution of all requests, ensuring timely and effective support to production teams. ... for both Binding and Brokerage divisions. + Assist with troubleshooting, and resolution of automation or system issues, partnering with internal departments to… more