- Amazon (Austin, TX)
- …and optimize Service Desk processes and workflows to improve efficiency, reduce resolution times, and enhance the overall customer experience. - Implement innovative ... any high-priority or escalated tickets from the previous day, ensuring timely resolution - Review and provide feedback on proposed process improvements submitted by… more
- Oracle (Abilene, TX)
- …complex situations, identify root causes, and apply sound judgment to drive resolution ; uses data and trends to inform recommendations. + **Communication & ... + Provide direct consultation to employees on policy interpretation, conflict resolution , and workplace concerns. + Collaborate cross-functionally with Legal, HRBPs,… more
- Truist (Dallas, TX)
- …problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for complex issues. In this capacity, performs programming and ... incidents. + Has occasional contact with end-users. + Communicates status of issue resolution to internal customers. + May engage and manage outside vendors. +… more
- Cayuse Holdings (Austin, TX)
- …and design documentation, as required. + Perform system analysis and problem resolution , as required. + Analyze software for configuration & performance tuning ... SOA platform. Perform system analysis, troubleshooting, diagnosis and problem resolution . Analyze software for defects and performance tuning opportunities. Develop… more
- Austin Industries (Dallas, TX)
- …**Responsibilities:** + Point of contact for employee-owners and ensure timely resolution to all employee questions and requests. + Support employee relations ... conflict. + Excellent communication, organization, presentation, facilitation and conflict resolution skills are essential. + Able to organize people, tools,… more
- IBM (Austin, TX)
- …for the IBM client business. In this role, you will lead the problem resolution process for our clients, from analysis and troubleshooting, to deploying the latest ... patches and upgrades, and collaborating with Product support for issue resolution . **Required technical and professional expertise** * System Monitoring and… more
- IBM (Austin, TX)
- …for the IBM client business. In this role, you will lead the problem resolution process for our clients, from analysis and troubleshooting, to deploying the latest ... patches and upgrades, and collaborating with Product support for issue resolution . **Required technical and professional expertise** * System Monitoring and… more
- University of Texas Rio Grande Valley (Brownsville, TX)
- …optical rotatory dispersion ( ORD ) and circular dichroism (CD), high- resolution mass spectroscopy ( HRMS ), cryo-electron microscopy (cryo-EM), electron microscopy ... and transmission electron microscopy to study structures at high resolution , particularly in materials and biological systems, modeling molecular structures… more
- Mass Markets (Killeen, TX)
- …processes. + Resolve customer issues and disputes efficiently, ensuring first-call resolution . + Escalate complex inquiries to appropriate teams or management when ... dynamic environment. + Sound judgment in handling account inquiries and resolution paths. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?… more
- The Hartford (San Antonio, TX)
- …on Excess General Liability and Environmental policies from inception to final resolution . This team works closely with our underwriting, actuarial and legal ... for expense/indemnity reserve and settlement authority + Develop and implement resolution strategies to achieve high quality outcomes + Pro-actively manage… more