- Mass Markets (Killeen, TX)
- …contacts in a courteous, timely, and professional manner + Ensure first call resolution through problems solving and effective call handling + Research systems to ... customer issues to the appropriate staff and managerial for resolution as needed + Attend meetings and training and...follow-up on customer issues + An aptitude for conflict resolution , problem-solving, and negotiation + Must be customer service… more
- Baylor Scott & White Health (Dallas, TX)
- …and recurring issues and works with vendors and product partners to drive resolution and improvement. **Vendor & Managed Services Governance** . Acts as the primary ... and support expectations. . Leads issue escalation, risk management, and problem resolution in partnership with MSP leadership. . Participates in vendor performance… more
- Santander US (Dallas, TX)
- …the loan trade lifecycle. + Manages operational risk, including break resolution , settlement fails, data discrepancies, and counterparty issues, ensuring timely ... escalation and resolution . + Supports business growth initiatives by assessing operational...experience in trade support, transaction analysis, reconciliations, and issue resolution . + Strong knowledge of operational controls, risk management,… more
- Houston Methodist (Houston, TX)
- …patients, providers, and payers for all post-care matters related to account resolution . This position interacts with all SBO sub-units and other hospital and ... with auditing/quality review to ensure accurate and appropriate billing and account resolution . Other duties include serving as a resource, trainer, and mentor to… more
- Tyto Athene (San Antonio, TX)
- …and accurately, resolve all assigned incidents. + Identify and document incident resolution and support knowledge. + Complete all assigned duties in a timely ... (MHS) is preferred + Excellent communication, customer service, time management, conflict resolution , and problem determination/ resolution skills are a must +… more
- LGG Industrial (La Porte, TX)
- …opportunities for improvement and implementing corrective actions. + Support conflict resolution and escalation management with key customers. + Train and onboard ... fully understand employee and customer needs, identify concerns, and ensure accurate resolution . + Ability to work independently and prioritize responsibilities in a… more
- Citigroup (Irving, TX)
- …defines scope and objectives for complex application enhancements and problem resolution + Reviews and develops application contingency planning to ensure ... participate in the incident response lifecycle, including detection, triage, mitigation, resolution , and post-incident analysis. Drive efforts to reduce Mean Time To… more
- American Airlines (Dallas, TX)
- …create and manage integrated data assets + Assists with investigations and defect resolution + Creates and implements data health scorecards and monitoring systems + ... MonteCarlo + Experience with Informatica Axon/EDC/Marketplace + Experience with Identity Resolution , CDP or Master Data Management solutions + Experience with… more
- ProSphere Tek (El Paso, TX)
- …systems, printers and other peripherals + Analyze and report daily on ticket resolution to an established weekly ticket closure rate + Troubleshoot basic IT services ... environment + Will be responsible for all assigned trouble tickets from creation to resolution **Minimum Requirements** + Candidate must be a US Citizen + Must live… more
- Sedgwick (Houston, TX)
- …disputes; to develop a strategy to bring a case to satisfactory resolution . **ESSENTIAL FUNCTIONS and RESPONSIBILITIES** + Reviews/acts on reports/forms; responds to ... inquiries; seeks legal opinion and early resolution ; and communicates resolution to appropriate parties. + Handles high end cases with serious injuries and/or… more