- Citigroup (San Antonio, TX)
- …clients, they handle escalated customer inquiries and ensures client requests/problem resolution is handled promptly and seamlessly. The Wealth Service Escalation ... process related questions and concerns from associates and assists with problem resolution + Resolves escalations from clients, Wealth Teams, senior leadership, or… more
- Keurig Dr Pepper (Frisco, TX)
- …and experienced Escalation Manager to oversee customer complaint handling and escalation resolution within our call center operations. This role will be responsible ... **Escalation & Complaint Management** + Lead and manage the intake and resolution of escalated consumer complaints, ensuring timely and satisfactory outcomes. +… more
- Houston Methodist (Houston, TX)
- …and professional communication skills to achieve mutual understanding and problem resolution . Contributes to a team-focused work environment that actively helps one ... solves, anticipates needs, and manages multiple ongoing priorities. Independently handles resolution of complex problems and issues and notifies PI/Faculty of issue… more
- Houston Methodist (Sugar Land, TX)
- …an Imaging Rep in addition to providing advanced critical thinking and problem resolution with a focus on the patient visit experience within the Imaging department. ... models healthy communication such as mitigation of conflict, leading problem-solving and resolution efforts. Serves as a preceptor, mentor and resource to less… more
- USAA (San Antonio, TX)
- …evaluating, negotiating, and collaborating with defense counsel to secure appropriate resolution . Accountable for delivering a concierge level of best in class ... + Partners and/or directs law firm vendors to facilitate timely lawsuit resolution . + Holds law firm vendors accountable for following Defense Counsel Litigation… more
- Houston Methodist (Houston, TX)
- …work relationships such as mitigation of conflict, leading problem-solving and resolution efforts. Recommends initiatives to improve department scores for employee ... indicators. **QUALITY/SAFETY ESSENTIAL FUNCTIONS** + Directs problem definition and resolution activities, following managerial review, as appropriate. May perform… more
- Mass Markets (TX)
- …team + Escalate customer issues to the appropriate staff and managerial for resolution as needed. + Ensure first call resolution through problems solving ... troubleshoot, and follow-up on customer issues + An aptitude for conflict resolution , problem solving and negotiation + Must be customer service oriented… more
- ADP (El Paso, TX)
- …regarding standard or client operating procedure, best practice/business process, the resolution of participant benefit plan, insurance provider, WFN product and/or ... client or service team problems and assist with a resolution . This would include but not be limited to...skills, effective time management skills, and demonstrated client conflict resolution skills necessary. **A little about ADP:** We are… more
- Palo Alto Networks (Plano, TX)
- …advanced-level technical assistance to our Public Sector customers, ensuring prompt resolution of complex issues and providing tailored solutions to optimize their ... requirements + Take ownership of support cases from initiation to resolution , ensuring meticulous documentation of all troubleshooting steps, timely updates, and… more
- Siemens (Fort Worth, TX)
- …of warranty claims submitted by customers, including documentation, tracking, and resolution in accordance with company policies and procedures, to identify trends, ... and ensure a high level of customer satisfaction throughout the resolution process. Documentation and Reporting: Maintain accurate records of warranty claims,… more