- Houston Methodist (Houston, TX)
- …work relationships such as mitigation of conflict, leading problem-solving and resolution efforts. Recommends initiatives to improve department scores for employee ... indicators. **QUALITY/SAFETY ESSENTIAL FUNCTIONS** + Directs problem definition and resolution activities, following managerial review, as appropriate. May perform… more
- St. George Tanaq Corporation (Austin, TX)
- …understanding of business and solution requirements and facilitate the resolution of conflicts, issues, and requirement-related risks, escalating only when ... expertise or the ability to rapidly gain domain expertise. + Conflict resolution and negotiation skills. + Experience with strategic planning and business case… more
- Vanguard (Dallas, TX)
- …and managing the aftermath of a security breach or attack. Manages the resolution of the most complex security related issues elevated from staff and clients. ... manner. 3. Reviews and oversees incident requests, priorities, escalation, and resolution activities. Works to ensure a balance between operational and information… more
- Citigroup (Irving, TX)
- …and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, ... knowledge objects to support increased L0, L1, and L2 resolution . + Change Management: Review and approve changes. +...record of successfully triaging issues and driving them to resolution . + Ability to work under pressure and manage… more
- Fujifilm (Houston, TX)
- …Service Manager, and the Technical Phone Support team in to ensure accurate resolution of service issues + Develop strong working relationships with customers + ... + Provide technical support and direction to technicians leading to the resolution of escalated service issues + Conduct technical training classes as needed… more
- SHI (Austin, TX)
- …articles for common issues and solutions. + Clearly communicate technical details, resolution steps, and escalation information to users and internal teams as ... needed. + Provide in-depth troubleshooting and resolution for most service desk requests, escalating more complex issues according to established procedures. +… more
- Fujifilm (Austin, TX)
- …quality performance + Work with FST and Technical Advisor Group to provide resolution to escalated customer problems + Manage daily activities of assigned customer ... strong working relationships with internal and external customers + Provide problem resolution to customers on escalated product issues. + Interact with sales… more
- PennyMac (Fort Worth, TX)
- …guidelines. This role involves direct borrower interaction, including escalated issue resolution and balance reconciliation, as well as providing mentorship and ... overflow and addressing customer inquiries + Provide comprehensive service, resolution , and detailed documentation for escalated customer issues reactively manage… more
- Carrington (Plano, TX)
- …and timely information to callers in a courteous and professional manner, with first-call resolution in all but the most complex issues and in compliance with all ... team member. + Perform necessary steps to provide call resolution which may include setup and routing of process...follow-up and complete customer call backs to ensure inquiry resolution . + Collect payments whenever necessary and appropriate. +… more
- Quanta Services (Houston, TX)
- …support during close cycles and coordinate across functional teams for issue resolution . + Ensure compliance with accounting standards, SOX controls, and internal ... satisfaction and training adoption rates. + Maintain SLA compliance for issue resolution and system support. + Contribution to process improvement and automation… more