- Acxiom (Austin, TX)
- …leading referential ID and associated data products for identity resolution , enrichment, segmentation, activation, measurement, and collaboration across the MADTech ... innovation roadmap for Real ID as a standard identity currency for identity resolution and identity management. o Define and drive the product innovation roadmap for… more
- Caterpillar, Inc. (Irving, TX)
- …identify and resolve operational or process problems. + Leadership of problem resolution efforts through the organization of people, ideas, and strategies. + ... Analysis of information and data in order to devise alternative resolution strategies, develop standard practices, and capture lessons learned in a problem-solving… more
- Highmark Health (Austin, TX)
- …analysis, requirements definition and documentation, system design, and problem resolution . The analyst communicates with system end-users to understand issues ... to meet end-user needs, and implements new technologies. + **Problem Resolution & Support:** Consistently facilitates issue resolution (both project… more
- Houston Methodist (Houston, TX)
- …work relationships such as mitigation of conflict, leading problem-solving and resolution efforts. Recommends initiatives to improve department scores for employee ... indicators. **QUALITY/SAFETY ESSENTIAL FUNCTIONS** + Directs problem definition and resolution activities, following managerial review, as appropriate. May perform… more
- St. George Tanaq Corporation (Austin, TX)
- …understanding of business and solution requirements and facilitate the resolution of conflicts, issues, and requirement-related risks, escalating only when ... expertise or the ability to rapidly gain domain expertise. + Conflict resolution and negotiation skills. + Experience with strategic planning and business case… more
- Vanguard (Dallas, TX)
- …and managing the aftermath of a security breach or attack. Manages the resolution of the most complex security related issues elevated from staff and clients. ... manner. 3. Reviews and oversees incident requests, priorities, escalation, and resolution activities. Works to ensure a balance between operational and information… more
- Citigroup (Irving, TX)
- …and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, ... knowledge objects to support increased L0, L1, and L2 resolution . + Change Management: Review and approve changes. +...record of successfully triaging issues and driving them to resolution . + Ability to work under pressure and manage… more
- Fujifilm (Houston, TX)
- …Service Manager, and the Technical Phone Support team in to ensure accurate resolution of service issues + Develop strong working relationships with customers + ... + Provide technical support and direction to technicians leading to the resolution of escalated service issues + Conduct technical training classes as needed… more
- SHI (Austin, TX)
- …articles for common issues and solutions. + Clearly communicate technical details, resolution steps, and escalation information to users and internal teams as ... needed. + Provide in-depth troubleshooting and resolution for most service desk requests, escalating more complex issues according to established procedures. +… more
- Fujifilm (Austin, TX)
- …quality performance + Work with FST and Technical Advisor Group to provide resolution to escalated customer problems + Manage daily activities of assigned customer ... strong working relationships with internal and external customers + Provide problem resolution to customers on escalated product issues. + Interact with sales… more