- Bank of America (Richmond, VA)
- …includes coordinating cross team efforts to perform root cause analysis and problem resolution . You will work in a team environment to plan and implement software ... related to special initiatives or operations. Job expectations include leading the resolution process for problems, adhering to defined practices and policies to… more
- ARSIEM (Arlington, VA)
- …and critical asset owners who experience cyberattacks, providing immediate investigation and resolution . This position will support one of our Government clients in ... determining scope, urgency, and potential impact + Researching and compiling known resolution steps or workarounds to enable mitigation of potential Computer Network… more
- ARSIEM (Arlington, VA)
- …and critical asset owners who experience cyberattacks, providing immediate investigation and resolution . This position will support one of our Government clients in ... determining scope, urgency, and potential impact + Researching and compiling known resolution steps or workarounds to enable the mitigation of potential Computer… more
- Palo Alto Networks (Reston, VA)
- …Offer advanced-level technical assistance to our top-tier customers, ensuring prompt resolution of complex issues and providing tailored solutions to optimize their ... + Take ownership of support cases from initiation to resolution , ensuring meticulous documentation of all troubleshooting steps, timely...in the event of a critical situation to expedite resolution as required **Your Experience** + Minimum of 7… more
- CACI International (Reston, VA)
- …of all items on the checklist daily. * Work to escalate and assist with resolution of issues discovered while performing the daily check. * Create and update, on a ... purposes. Communicate with Tier 3 support partners for issue resolution . * Support project reports by providing metrics, reports,...to the IT Operations Manager, and work to support resolution . * Advise IT Operations Manager of workforce or… more
- Honeywell (Richmond, VA)
- …feedback, and customer satisfaction. You will drive timely identification, investigation, resolution , root cause analysis and replication of technical issues. You ... through tool development. + Conduct root cause analyses (RCA) and document resolution steps, updating runbooks. + Follow escalation protocols for unresolved issues,… more
- Fannie Mae (Reston, VA)
- …can deliver on the following responsibilities: * Manage production incidents to resolution in a 24/7/365 environment using the standard Fannie Mae incident ... management processes and inform management at all levels of status, impact and resolution actions. * Effectively lead and guide Incident triage calls from a… more
- Shuvel Digital (Vienna, VA)
- …possible + Create, document and update incident tickets, record faults, actions for resolution and up times + Interface with internal teams and/or vendors to resolve ... procedures + Dispatch services for ATM component failures and outages; monitor until resolution Qualifications - All required unless otherwise noted + 1-2 years of… more
- Chenega Corporation (Arlington, VA)
- …+ Establish and maintain service level agreements (SLAs) for response and resolution times. + Monitor and analyze help desk performance metrics (eg, ticket ... volume, resolution time, customer satisfaction) to identify areas for improvement....+ Implement industry best practices for incident management, problem resolution , and knowledge management. + Develop and maintain comprehensive… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- …as appropriate. + Assists with monitoring and tracking incidents. Follows through to resolution within the customer Service Level requirement by taking notes on the ... ticket and makes prompt notification to responsible party for resolution in order to minimize the amount of time...supported clients with the Service Desk to achieve problem resolution goals. + Seeks opportunities to improve knowledge, skills… more