- Virtual Service Operations (Lorton, VA)
- …from Tier 1 and Tier 2 support. + Lead the diagnosis and resolution of critical network incidents to minimize downtime. + Conduct deep-dive network performance ... analysis and proactively identify areas for optimization. + Design, implement, and maintain network configurations, upgrades, and solutions. + Collaborate with network architects and other teams on network design and capacity planning. + Oversee the… more
- Amazon (Herndon, VA)
- …site activities, prioritize tasks, and ensure each issue has clear path to resolution . The CxE manages the project commissioning vendor whose primary scope is to ... execute functional tests, identify issues, determine criticality, propose solutions, and document their findings. If project turnover is at risk, the CxE escalates to the appropriate stakeholders. Upon project completion, the CxE will communicate lessons… more
- BCA Financial Services, Inc. (Richmond, VA)
- …while accurately recording their information. + Assist with account resolution by communicating account information, offering solutions, and establishing payment ... arrangements. + Handle high volumes of inbound and outbound calls. + Work with various computer programs and will be responsible for meeting individual metrics. Work from home requirements: + Have a quiet and private workspace. + High speed internet with the… more
- Navy Exchange Services (NEX) (Virginia Beach, VA)
- …and urgency of the problem. Refers problems to the appropriate level for resolution . Where required notifies supervisor and management of urgent or sensitive problem ... areas. Monitors and updates status of open trouble reports and provides feedback status to customers. May provide weekly and monthly productivity reports or assist in preparation of such reports. Ensure implement the rigorous application of Information… more
- Arrow Electronics (Shenandoah, VA)
- …Drive roadmap execution, including feature development, partner onboarding, and customer issue resolution . + Act as a liaison between technical teams and business ... stakeholders to translate requirements into actionable solutions. + Maintain close coordination with North American business teams, including immixGroup, to ensure alignment with strategic goals. + Provide real-time support and decision-making to address… more
- CGI Technologies and Solutions, Inc. (Chantilly, VA)
- …Server environment. * User Assistance: Provisions Tableau users. * Issue Resolution : Investigate and resolve technical issues related to Tableau, including ... performance tuning, data connectivity, and dashboard optimization. * Documentation: Develop and maintain technical documentation, including user guides, troubleshooting procedures, and system configurations. * Collaboration: Work closely with Tableau… more
- Parsons Corporation (Mclean, VA)
- …watchlist encounters. The assigned individuals shall focus on identity resolution , review, data integrity, inclusion of information into electronic systems, ... and perform a variety of extraordinarily complex and detailed analytical functions relative to the compliance with various laws, EOs, directives and policies. + Create and properly document activities in accordance with policies and processes. + Quickly… more
- ManTech (Herndon, VA)
- …effectively respond to and resolve critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders to ... identify opportunities for improvement + Identify, investigate, and analyze processes and activities, leading and mentoring team members to continuously improve processes and track progress on strategies and meeting goals + Work closely across operations teams… more
- Rocket Software (Richmond, VA)
- …business terms and conditions, and elevate specialized issues for approval and resolution . + Provide guidance to Sales on complex deal structures including ... high-value transactions during corporate review and approval. + Collaborate with internal stakeholders including Sales, Order Management, Finance, Product, and Legal teams on contractual redlines to efficiently process agreements. + Provide a high level of… more
- Datavant (Richmond, VA)
- …analyze and resolve client problems as they arise, coordinating escalation and resolution with sales and other internal stakeholders. + Prepare final reports and ... presentations for clients; calculate project results summaries, coordinate results delivery with the Sales team. + Identify, define and execute process improvements in line with department needs and organizational goals. + Partner with the engineering team to… more