- Bon Secours Mercy Health (Petersburg, VA)
- …throughout the Hospital, and the community in problem solving and resolution . Combines clinical skills, and organizational and administrative abilities to provide ... + Resolves complaints as expediently as possible, communicating incident and resolution to appropriate management and/or notifying the administrator on-call. Acts as… more
- Northrop Grumman (Falls Church, VA)
- …into employee relations matters, providing fair and objective recommendations for resolution + Collaborate with HR partners and management to address workplace ... stakeholders on corrective actions, employment separations, performance management, conflict resolution , and policies/procedures + Identify trends and root causes of… more
- PenFed Credit Union (Mclean, VA)
- …+ Oversee the incident response process, ensuring timely and effective resolution of high-severity incidents. Aid in facilitating communications during these ... prioritize scheduling of production implementations, incident remediation changes and problem resolution changes. + Assess risk survey questions and scoring to… more
- Capital One (Richmond, VA)
- …results. **The ideal candidate will demonstrate the ability to:** + Drive resolution of complex problems by applying process expertise to interpret against policies, ... customer process improvements + Identify and implement process improvements driving issue resolution /risk mitigation activities + Act as a subject matter expert to… more
- Sharecare (Richmond, VA)
- …to help guarantee the company's revenues. You will handle the collection and resolution of account balances of an assigned portfolio. **Essential Job Functions:** + ... Collect, manage, and provide resolution of outstanding invoices from current and past due...past due accounts for an assigned portfolio. + Provide resolution of issues related to billing inquiries, disputes. +… more
- PenFed Credit Union (Mclean, VA)
- …prioritize scheduling of production implementations, incident remediation changes and problem resolution changes. + Assess risk survey questions and scoring to ... and maintain ticket escalation steps and contacts. Drive decision-making for incident resolution to minimize impact to business. Escalate to Senior IT Management as… more
- V2X (Ashland, VA)
- …for test automation, ensure effective resource allocation, and drive defect resolution efforts. Responsibilities + Job Responsibilities + Lead the design and ... and manage the bug lifecycle. + Track issues from discovery to resolution in collaboration with development teams. + Provide stakeholders with regular updates… more
- William C Brown Inc (Springfield, VA)
- …provide support for IT networks including day-to-day operations, monitoring and problem resolution for all the network architecture and devices. What You'll Get to ... Tier 2 and Tier 3 problem identification, diagnosis and resolution of problem + Provide support for the escalation...system and hardware problems and remains involved in the resolution process + Isolate and resolve of hardware and… more
- Global Dimensions (Fort Belvoir, VA)
- …Facilities (SCIFs) operations including sound baffling techniques/equipment and the resolution of compromising electrical currents, as sustainment of high system ... critical system outages and to provide rapid fault isolation and resolution concerning environmental factors affecting ISR system performance to include developing… more
- Mass Markets (VA)
- …contacts in a courteous, timely, and professional manner + Ensure first call resolution through problems solving and effective call handling + Research systems to ... customer issues to the appropriate staff and managerial for resolution as needed + Attend meetings and training and...follow-up on customer issues + An aptitude for conflict resolution , problem-solving, and negotiation + Must be customer service… more