- ASM Research, An Accenture Federal Services Company (Ashburn, VA)
- …a Network Operations Center or equivalent 24x7x365 operations center supporting the resolution of Major Incidents for an enterprise or Government agency. This ... service to users as quickly as possible, facilitate and troubleshoot toward resolution of incidents, and manage incidents to completion. 5) Coordinate, escalate,… more
- Mass Markets (VA)
- …team + Escalate customer issues to the appropriate staff and managerial for resolution as needed. + Ensure first call resolution through problems solving ... troubleshoot, and follow-up on customer issues + An aptitude for conflict resolution , problem solving and negotiation + Must be customer service oriented… more
- UIC Government Services and the Bowhead Family of Companies (Quantico, VA)
- …24/7 support, including nights, weekends, and holidays, with timely issue resolution . + Assist in maintaining and administering Windows servers, workstations, ... Tier 3 staff. + Adhere to established escalation protocols, ensuring prompt resolution and maintaining accurate logs of troubleshooting steps. + Provide timely… more
- Ensono (Richmond, VA)
- …for the ongoing support for all mainframe CICS including trouble shooting, problem resolution , and maintenance. **Key Areas of Focus for this Role** * Implement CICS ... through mentoring and guiding. * Provide and document problem analysis, resolution & prevention, designing procedures and best practice techniques. **Required… more
- Meta (Reston, VA)
- …ensure transparency, situational awareness of status and way forward, and timely resolution of issues 8. Maintain current awareness of project knowledge repository, ... Mechanical Discipline Led Design, Delivery & Quality onsite meetings to facilitate resolution of critical issues related to design 14. Collaborate and support in… more
- CoStar Realty Information, Inc. (Arlington, VA)
- …Friday. **Responsibilities** + Own cyber security incidents from identification to resolution + Ensure incidents and corresponding artifacts and evidence are ... to build a holistic lifecycle around incident preparedness and resolution + Operate as a point of escalation for...triage and provide expert guidance for investigation and incident resolution + Own, maintain, and improve the Incident Response… more
- QinetiQ (Mclean, VA)
- …teams + Raise significant issues and risks to the Chief Engineer for resolution and program-level decision making System Development and Integration: + Contribute to ... activities between aerostat systems and other ASRR subsystems Technical Problem Resolution : + Troubleshoot and resolve complex technical issues related to aerostat… more
- Datavant (Richmond, VA)
- …risks, architectural dependencies or decision gaps** , and drive resolution across cross-functional stakeholders with minimal handholding. + **Address friction ... - and address them before they impact delivery. You bring clarity and resolution even in high-conflict or high-ambiguity situations. + **You maintain a systems-level… more
- Target (Sterling, VA)
- …driving loyalty programs + Guest engagement; problem solving and resolution + Retail business fundamentalsincluding: department sales trends, inventory management, ... by focusing on decreasing wait time, friendly guest interactions, quality of service, resolution , driving loyalty and cleanliness standards. + Lead and demonstrate a… more
- Navient (Richmond, VA)
- …using internal/external tools and coordinate with other departments for timely and effective resolution . **About You:** + At least 1 year of experience in customer ... strong verbal and written communication with a focus on de-escalation, client resolution , and professional conduct. + Tech-savvy (MAC preferred), with ability to… more