- Citizens (Glen Allen, VA)
- …gathering additional information when necessary, and guiding them through the resolution process with empathy and professionalism. + Analyze complaint data to ... skills to provide responses reflecting the outcome of the investigation and resolution to the requestor(borrower, authorized 3rd party, internal partners, etc.) +… more
- Cummins Inc. (Manassas, VA)
- …tool results or recommendations to determine next steps for service resolution . Mechanical Knowledge - Demonstrates knowledge of Cummins and industry standards ... database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner. Values differences - Recognizing the value that… more
- Northrop Grumman (Dulles, VA)
- …a manner that effectively meets stakeholder needs + **Issue & Problem Resolution :** The ability to identify and proactively address organizational and program ... impacts through a systematic, proactive, approach to issue and problem resolution that identifies, communicates, monitors, and promptly resolves conflicts across all… more
- Nightwing (Sterling, VA)
- …2 and Teir 3 incident response, and immediate investigation and resolution using host-based, cloud-based and network-based cybersecurity analysis capabilities. Team ... - Track and document forensic analysis from initial participation through resolution - Collect, process, preserve, analyze and present computer related evidence… more
- Microsoft Corporation (Reston, VA)
- …developers, feature project managers [PMs], other engineering product groups) for resolution . Communicates with customers and engineers to identify root causes and ... the customer. Proactively identifies potential customer needs and plans for resolution . Guides others to do the same. Consistently meets customer-identified needs.… more
- Wolters Kluwer (Glen Allen, VA)
- …and provide in-depth solutions. + Conduct advanced troubleshooting and problem resolution . + Assist in refining customer service processes and procedures. + ... to junior associates. + Handle escalated customer issues and ensure proper resolution . + Perform detailed analysis of customer feedback and suggest improvements. +… more
- CVS Health (Danville, VA)
- …issues or concerns to the Pharmacy Manager and/or Rx DL for timely resolution if/as needed + Remaining flexible for both scheduling and business needs, while ... bottles and additional bottles needed to fill a prescription + Issue Resolution : + Identifying challenging patient or colleague interactions and choosing the best… more
- Evolent (Richmond, VA)
- …applications, ensuring their optimal performance. * Troubleshooting & Issue Resolution : Proactively diagnose, troubleshoot, and resolve technical issues, ensuring ... handle service requests and incidents, ensuring proper prioritization and timely resolution per Evolent's IT Change Management and Incident Management processes. *… more
- CACI International (Arlington, VA)
- …that optimize engineering, management, and cost parameters. + Support diagnosis, resolution , and documentation retention of IT problems for customers. + Coordinate ... provider to satisfy a customer's IT requirements. + Supporting the diagnosis, resolution , and documentation retention of IT problems and trouble reports for… more
- HCA Healthcare (Richmond, VA)
- …+ As needed, may periodically be asked to perform Coding Account Resolution Specialist III (CARS III) duties **Qualifi** **ed** **Candidates Will Possess:** + ... provides full-service revenue cycle management, or total patient account resolution , for HCA Healthcare. Our services include scheduling, registration, insurance… more