- General Dynamics Information Technology (Sterling, VA)
- …users and management to derive system requirements; problem investigation and resolution + Experience creating quality Detailed Design documents, Test Plans, ... Implementation Plans and Standard Operating Procedures + Experience with cloud/server/network implementation and with Cloud infrastructure Services or Infrastructure as a Service (IaaS) support + Engineering experience with Microsoft Active Directory… more
- Arrow Exterminators, Inc. (Ashland, VA)
- …team by answering inbound calls for scheduling, billing, or problem resolution . Minimum Qualifications: + Previous customer service experience, preferred + Excellent ... telephone skills + Basic computer skills + Ability to pass and maintain any state regulatory agency-required licensing/certification exams + Able to pass internal technical exams + High school diploma or equivalent + Able to work a 40-hour (minimum) work week… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …identification, correct call hold, professionalism, compliance requirements, request/issue resolution , and appropriate closing. + Analyzes survey results for ... improving communication process and providing feedback to the communication owners. + Utilizes quality monitoring program to compile and track performance at individual, functional, and program levels. + Provides feedback to agents and managers based on… more
- Howmet Aerospace (Hampton, VA)
- …account portfolio: all forecasting of firm and anticipated requirements identified and resolution of open items and ensures all order changes are managed properly. ... + Coordinates key customer activity with field sales representatives. + Assists in the coordination of customer visits. + Hampton owner and driver in formulating quoting strategies for portfolio of parts. This includes obtaining accurate costs, developing… more
- Humana (Richmond, VA)
- …discuss determinations regularly, and in some instances these may require conflict resolution skills. Some roles include an overview of coding practices and clinical ... documentation, grievance and appeals processes, and outpatient services and equipment, within their scope. The Medical Director may speak with contracted external physicians, physician groups, facilities, or community groups to support regional market… more
- Mastercard (Arlington, VA)
- …other bulk product deliveries * Under general supervision, support investigation and resolution of issues, concerns and general requests * Conduct periodic Quality ... Control checks and Data Audits All About You * BS/BA degree or combination of experience and formal education * Relevant experience (eg senior business analyst, product owner, consultant) in requirement gathering, user story definition, liaising with tech,… more
- Fannie Mae (Reston, VA)
- …Technical Information, Communication, Configuration Management (CM), Conflict Resolution , Coordination, Data Analysis, Database Management, Data Visualization, ... Delegating Tasks, Documentation Reporting, Governance and Compliance Skills, Influencing Skills, Microsoft Teams, Operational Excellence Skills, Operations Management, Performance Measurement, Product Development Skills, Programming Skills, Project Planning {+… more
- Newell Brands (Winchester, VA)
- …resolve employee relations issues, including conducting disciplinary actions and conflict resolution . + Promote a positive work environment by organizing employee ... engagement initiatives + Assist in the development of performance appraisals, and employee development plans. + Provide coaching and support to managers and employees on performance-related matters. + Conduct benefits orientations and assist employees with… more
- HCA Healthcare (Salem, VA)
- …provides full-service revenue cycle management, or total patient account resolution , for HCA Healthcare. Our services include scheduling, registration, insurance ... verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll, and physician billing. We also provide full-service revenue cycle management as well as targeted… more
- General Dynamics Information Technology (Fairfax, VA)
- …methodologies to handle network, systems, and F5 troubleshooting and issue resolution . + Participate in strategic planning sessions led by Enterprise Architecture ... team for development of the application architecture and roadmap. + Present solution designs to various stakeholders for input, buy-in and sign-off. + Support other CNIC applications on this contract as assigned. **For EIM Analyze support these efforts as… more