- Deloitte (Mclean, VA)
- …Microsoft Purview. + Documenting platform technical issues, analysis, client communication, and resolution as part of cyber risk mitigation steps. + Executing on ... Microsoft Purview engagements during different phases of the lifecycle - assess, design, implementation, and post-implementation reviews. + Performing health checks, discovery, and cleanup of data governance and compliance infrastructure using Microsoft… more
- KBR (Springfield, VA)
- …managing test tool and software development, including: discrepancy tracking, reporting, and resolution . + Utilize industry best practices for dev, test, staging and ... production environments to include (but not limited to): + Infrastructure as Code + Platform as a Service Construct + Continuous Integration/Continuous Deploymen (Delivery) Tools for development, deployment and configuration management of the architecture +… more
- GE HealthCare (VA)
- …Maintain strong relationships and frequent communications with customers to ensure resolution and proper follow-up, to ensure ongoing customer satisfaction. + ... Maintain proper care of tools and test equipment to ensure calibration and ability to deliver timely and accurate repairs and maintenance to our customers. + Identify and report all customer quality or compliance concerns immediately to the Quality… more
- Fujifilm (Richmond, VA)
- …the collection of accounts receivable, the renewal of service contracts and the resolution of product performance issues. + Remain current on industry trends and ... developments. + Attend RSNA and other local industry trade shows and conventions to develop sales leads and new relationships. + Comply with all applicable US Food and Drug Administration (US FDA) medical device regulatory requirements, applicable ISO 13485… more
- Sunrise Senior Living (Mclean, VA)
- …HRIS issues and unexpected results or process flaws, including research and resolution of tickets + Provide support including researching and resolving problems, ... unexpected results or process flaws; perform scheduled activities; recommend solutions or alternate methods to meet requirements + Establish and maintain procedures, guidelines and documentation + Ensure HRIS systems and data is compliant and meets standards… more
- System One (Ashburn, VA)
- …and performance. Incident & Problem Management: Oversee the identification, resolution , and documentation of complex incidents and problems, ensuring root ... cause analysis and preventive measures are implemented. Scheduling & Resource Allocation: Develop and manage support schedules, ensuring adequate coverage for all shifts and efficient allocation of resources to meet service level agreements (SLAs).… more
- TIC - The Industrial Company (South Boston, VA)
- …attend meetings with the client, engineer, and key project staff for problem resolution and planning * Provide input for monthly progress updates, job cost updates ... and * Assist project management in the review, approval and negotiation of change orders * Assist in the development and implementation of project completion and turnover * Maintain detailed daily records to facilitate accurate documentation and reporting. *… more
- Sedgwick (Richmond, VA)
- …+ Develops and manages workers compensation claims' action plans to resolution , coordinates return-to-work efforts, and approves claim payments. + Approves and ... processes assigned claims, determines benefits due, and manages action plan pursuant to the claim or client contract. + Manages subrogation of claims and negotiates settlements. + Communicates claim action with claimant and client. + Ensures claim files are… more
- Verint Systems, Inc. (Richmond, VA)
- …the Verint organization (sales, services, R&D, etc.) as necessary during problem resolution . + Follow and maintain all standards for tracking and documenting issues ... throughout the lifecycle of a support case. + Meet or exceed customer satisfaction objectives. + Demonstrate a complete understanding of the features and functions of assigned products. + Develop and maintain product knowledge relevant to product offerings,… more
- Deloitte (Rosslyn, VA)
- …Genesys solution ecosystem, assist in client management, technical grooming, defect resolution , RCA + Understanding of Genesys Engage architecture, interrelation of ... layers and applications to be able to asses points of failure in order to identify solutions to reported issues. + Troubleshooting through logs for inbound, outbound voice (SIP/URS/ORS/IXN/Stat/MCP etc) , E-Services email chat, GMS, outbound campaigns for both… more