- CVS Health (Richmond, VA)
- …related to systems supported including escalating to appropriate technology partners when resolution requires further intervention. + You will act as a product ... include: + Represent application helpdesk effectively in cross-functional ticket resolution processes, demonstrating understanding of applications and processes. +… more
- Owens & Minor (Richmond, VA)
- …devices, including MacOS, Windows 10 & 11 laptops and desktops. Ensures timely resolution of issues to maintain operational efficiency and user satisfaction. As a ... desktops and laptops, ensuring proper setup and functionality. + **Manage Incident Resolution :** Proficiently manage the resolution of inbound requests and/or… more
- Capital One (Richmond, VA)
- …work style includes new challenges every day, making connections, and leading problem resolution ? You take pride in delivering high-impact work that allows your team ... quality of critical service recovery complaints through effective root cause identification and resolution . We are looking for a leader who will transform and lead a… more
- Travelers Insurance Company (Springfield, VA)
- …including: investigating, evaluating, estimating and negotiating to ensure optimal claim resolution for personal or business claims of moderate severity and ... cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution ) including maintaining full compliance with internal and external… more
- Steampunk (Mclean, VA)
- …motivated **Software Defect Manager** to lead and manage the defect tracking, resolution , and quality assurance processes for our software development lifecycle. The ... the entire defect lifecycle, including identification, tracking, prioritization, and resolution , ensuring all defects are addressed effectively. + **Defect Reporting… more
- NTT America, Inc. (Gainesville, VA)
- …Ability to coordinate technical tasks with internal groups and manage requests to resolution . + Installation of cabling and cable organization per NTT or client ... of copper and fiber cable testing equipment. + Excellent troubleshooting and problem resolution skills. + Able to operate material handling equipment - server lifts… more
- Mass Markets (VA)
- …issues + Escalate customer issues to the appropriate staff and managerial for resolution as needed + Ensure first call resolution through problems solving ... records with accurate call details + Accurately document call resolution in appropriate systems + Strictly follow client process...and ambiguity are prevalent + An aptitude for conflict resolution and problem solving + The ability to demonstrate… more
- Arena Technical Resources, LLC (Langley, VA)
- …remote users to coordinate site visits and upgrades, provide on-site and remote resolution support for trouble calls, and provide TIER 2/3 support of Unix/Windows ... support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. *… more
- General Dynamics Information Technology (Arlington, VA)
- …action to include updates with quality notes, customer communication, and resolution within established service level agreements. + Provide support and communication ... regarding status of incident troubleshooting and resolution . + Efficiently handle high volume ticket queue by...and completion time, and end user satisfaction. + The resolution shall be in sufficient detail to allow another… more
- HCA Healthcare (Richmond, VA)
- …areas predominately post initial/final coding. You will also perform the alert/edit resolution activities in the applicable systems. The alerts/edits shall be worked ... cannot be resolved or must be rerouted to another responsible party for research/ resolution + Escalates alert/edit resolution issues as appropriate to minimize… more