- Cognizant (Richmond, VA)
- …Edits (NCCI), work with technical payer policies, appeal documentation and resolution . In addition, this position will be responsible for identification, ... collaboratively with stakeholders and teams. **In this role, you will:** + ** Resolution of Claim Denials** : Perform advanced work related to resolving physician… more
- TD Bank (Mclean, VA)
- …insights & recommendations + Serves as a Customer advocate in providing Customer resolution , proactive tips and insights on saving time & money + Consistently ... experience that is unexpectedly human in the Store through either effective problem resolution or providing sound advice that yields a solution + Engages in lobby… more
- Robert Half Technology (Richmond, VA)
- …and contribute to the internal knowledge base (SharePoint) for consistent issue resolution . + Regularly update training materials and documentation to reflect new ... staff are trained accordingly. + Strive to meet key performance metrics: + First Call Resolution : 80% or higher + Average Wait Time: Under 20 seconds + Average Call… more
- Meta (Richmond, VA)
- …5. Optimize architecture for throughput, performance and data integrity. 6. Drive resolution of technical issues by working with the cross-functional teams, such as ... implementation schedule, fix issues and drive changes to design based on resolution . 8. Telecommute from anywhere in the US permitted. **Minimum Qualifications:**… more
- Dominion Energy (Petersburg, VA)
- …Transformer Resiliency Projects, transformer maintenance activities, and warranty issue resolution . Interface with Dominion's Reliability engineering team to help ... and remote field support + Ability to apply critical thinking and problem resolution + Perform other duties as requested or assigned. + Provide technical expertise… more
- Cognizant (Richmond, VA)
- …for issues related to claims adjudication and adjustments, Service Now and Inquiry resolution , and any basic questions regarding health coverage as stated in the ... with minimal supervision. * Creative thinker with good skills a problem resolution specifically related to healthcare claim adjudication. * Possess ability to work… more
- Bon Secours Mercy Health (Portsmouth, VA)
- …Working under pressure Critical thinking Communication Teamwork Conflict resolution Active listening Relationship building Empathy **Bon Secours** **_Intro ... under pressure . Critical thinking . Communication . Teamwork . Conflict resolution . Active listening . Relationship building . Empathy **Training:** None Many… more
- CGI Technologies and Solutions, Inc. (Arlington, VA)
- …on new systems or software. * Follow-up: Ensuring timely and effective resolution of user issues and providing follow-up support. **Required qualifications to be ... and resolving technical hardware and/or software issues, and providing quick resolution and customer service. * Highly Desired: Demonstrated experience working help… more
- Parsons Corporation (Centreville, VA)
- …Case Management System, phone, email, and chat) by following appropriate resolution /assessment methodologies (eg, investigating and research). + Conducts New Hire ... Salesforce case management system. + Ensures proper triage, escalation, and effective resolution of more complex inquiries by engaging HR Shared Services lead and/or… more
- SHI (Richmond, VA)
- …collaborate with others to manage solutions, and drive results in problem resolution . **Skill Level Requirements** + Deep knowledge of Palo Alto Networks XSIAM: ... to serve as an escalation point and knowledgeable resource and direct resolution while accessing circumstances and current information to make informed and best… more