- SHINE Systems & Technologies (Reston, VA)
- …Customer Relationship Manager (CRM) will provide support, analysis, research, issue resolution and advice into exceptionally complex problems and processes relating ... to customer queries and the timely implementation of financial solutions and issue resolution + End user support and interface management for financial systems +… more
- Lenovo (VA)
- …sales team performance + Provide level of impact analysis with a recommended resolution on each topic + Provide an ongoing readout as to progress within ... adoption, be the liaison w/ CCOE for projects, training, & issue resolution + Enhance productivity by streamlining operations, automating processes, & leveraging the… more
- GE HealthCare (VA)
- …+ May assist more experienced technicians on basic and more complex repairs/ resolution . + Effectively communicate and partner with teammates and colleagues. + Follow ... documentation. + Maintain daily communications with customers as directed, to ensure resolution and proper follow up, leading to strong customer relations and… more
- Amentum (Mclean, VA)
- …+ May serve as the customer service representative and assist in the resolution of customer problems and issues; ie, delays or inability to affect deliveries, ... contact with recipient/customer regarding status of problem and estimated time of resolution . Escalates problems to management as appropriate + May coordinate daily… more
- Cengage Group (Virginia Beach, VA)
- …a problem solver: actively assist the customer in obtaining the quickest resolution , provide initial troubleshooting, and ensure that digital courses are running ... data to action monitoring a course's success. Research to find a resolution to provide effective instructor support. + Dedicated to exceeding customers'… more
- Kyndryl (Richmond, VA)
- …architectures. + Deliver measurable outcomes such as improved first-call resolution , reduced handle time, and enhanced customer satisfaction. **Operational ... workflows into real-time call flows to support care gap closure and faster resolution . + Partner with CCaaS architects to build future-proof architectures with EHR,… more
- CACI International (Ashburn, VA)
- …environment to improve performance and availability of critical applications and timely resolution of issues and outages. You will interact with product development ... Teams and Operations to develop SOPs and processes for incident management and resolution . + Engage in incident support for end users as needed across portfolio… more
- CVS Health (Richmond, VA)
- …client expectations and business needs related to plan drafting and issue resolution . Designs and implements processes to ensure efficient, accurate drafting, with a ... claims, customer service, and client management-to ensure effective issue resolution and maintain strong working relationships. + Stay informed about… more
- Owens & Minor (Richmond, VA)
- …support and change management. + Interact with QA team for defect tracking and resolution + Interface with other touchpoint teams for new projects & issue ... resolution + Manage periodic status meetings with business owners + Work on all aspects of service management in scope SUPPLEMENTAL JOB FUNCTIONS: Performs additional… more
- Owens & Minor (Richmond, VA)
- …new capabilities, features, releases, and enhancements by partnering with IT; facilitates resolution of open design decisions to keep initiatives on track. + ... + Ability to work independently and as a part of a team to seek resolution to problems The anticipated salary range for this position is $90,000-167,000 yr The… more