- Sedgwick (Richmond, VA)
- …To analyze complex or technically difficult medical malpractice claims; to provide resolution of highly complex nature and/or severe injury claims; to coordinate ... manages claims through well-developed action plans to an appropriate and timely resolution . + Conducts or assigns full investigation and provides report of… more
- GE HealthCare (VA)
- …Engineers. 2. Own customer issues from dispatch or identification of issue to resolution . Proactively engage with other team members to ensure they are aware of ... colleagues. 4. Maintain regular, frequent communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction. 5. Understand and… more
- ThermoFisher Scientific (Richmond, VA)
- …recommends repair, replacement, or other corrective action. + Coordinates problem resolution with engineering, customer service, and other personnel to expedite ... **IOMS (https://www.thermofisher.com/search/results?query=Mass%20Spectrometry&focusarea=Search%20All)** , High- Resolution MA, **GIRMS… more
- GovCIO (Richmond, VA)
- …+ Three years of demonstrated experience involving identification, evaluation and resolution of application-level production issues observed or elevated to the group ... for resolution + Three years of demonstrated support of Microsoft Windows Server/Desktop environments + Three years of demonstrated professional experience… more
- Amazon (Arlington, VA)
- …Experience with inventory accounts payable processes preferred. -- Lead issue resolution including intake, escalation, and triage of vendor payments, disputes, and ... customer contacts. Follow-through to resolution , including executive-level communication. -- Measure and monitor service delivery to subsidiaries, partner with… more
- NANA Regional Corporation (Fredericksburg, VA)
- …use of a specialized software. May alternatively train end-users to perform the resolution steps through self-service, or by another area, such as the security ... on Service Level Agreement's. + Perform and conduct research of potential resolution of technical issues. + Work closely with Engineering, Security, and Systems… more
- NANA Regional Corporation (Fredericksburg, VA)
- …The Associate Systems Analyst may alternatively train end-users to perform the resolution steps through self-service, or by another area, such as the security ... tiered Help Desk architecture. + Performs and conduct research of potential resolution of technical issues. + Works closely with Engineering, Security, and Systems… more
- Bank of America (Richmond, VA)
- …is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities ... Call Center Customer Service Rep receiving callsincluding day-to-day analysis, research and resolution of varied problems related to ACH + Responsible for reviewing… more
- Mass Markets (VA)
- …information + Escalate customer issues to the appropriate staff and managerial for resolution as needed + Attend meetings and training and review all new training ... and follow-up on customer issues + An aptitude for conflict resolution , problem-solving, and negotiation + Must be customer service oriented (empathetic,… more
- Truist (Richmond, VA)
- …manager for one or more wealth brokerage complexes. Coordinating issue resolution amongst all of the Wealth Divisional Supervision Specialists that support ... functions within the complex/division to ensure efficient and timely issue resolution . + Implement and enforce internal compliance related procedures, training and… more