- Northrop Grumman (Dulles, VA)
- …to continue maximum mission support. They support failure analysis and anomaly resolution during on orbit activities as needed. As a curriculum designer they ... Command and Control + Ground System operations, anomaly troubleshooting, and resolution + Satellite Vehicle telemetry analysis + Contingency operations procedures +… more
- ASM Research, An Accenture Federal Services Company (Reston, VA)
- …support + Perform patching and system updates on cloud servers + Coordinate the resolution of on-prim systems + Review system logs to identify and mitigate system ... + Support "tiger team" calls to streamline knowledge sharing and timely resolution of system issues + Monitor solution performance according to client specification… more
- Shuvel Digital (Vienna, VA)
- …detective, or corrective control problems + Serve as resource for the resolution of complex and/or unique problems + Ensure preventative, detective, and corrective ... change controls, segregation of duties, etc.) + Extensive experience in problem resolution including determining root cause, scope and scale of issues + Significant… more
- ManTech (Ashburn, VA)
- …automated text/data classification and categorization as well as entity recognition, resolution and extraction; and named entity matching. + Brief project ... extraction, automated classification, and categorization and experience with entity resolution (eg, record linking, named entity matching, deduplication/ disambiguation).… more
- United Site Services (Gainesville, VA)
- …from employees and customers, routing of drivers, and account/customer resolution . **Essential Functions** + Communicate information and instructions to drivers ... can be posted properly + Keep Operations Manager updated on issues and resolution of issues + Perform other duties as assigned **Qualifications** + Customer Service… more
- ManTech (Ashburn, VA)
- …text/data classification and categorization as well as entity recognition, resolution and extraction; and named entity matching. **Minimum Qualifications:** + ... and extraction, automated classification, and categorization and with entity resolution (eg, record linking, named-entity matching, deduplication/ disambiguation) +… more
- University of Virginia (Charlottesville, VA)
- …requesting single or multiple appointments. Actively participates in conflict resolution . Mastered the skills needed to communicate accurate information to ... in making daily task assignments. + First point of contact for issue resolution and escalates to supervisor as needed. + Proactively monitors and escalates concerns… more
- Mass Markets (VA)
- …escalate customer dissatisfaction with managerial team + Ensure first call resolution through problems solving and effective call handling CANDIDATE QUALIFICATIONS ... troubleshoot, and follow-up on customer issues + An aptitude for conflict resolution , problem solving and negotiation + Must be customer service oriented… more
- Qualtrics (Reston, VA)
- …and incidents, providing timely diagnosis, thorough investigation, and effective resolution . + Develop and maintain detailed system documentation, including ... + Collaborate effectively with technology vendors for technical support, issue resolution , and to understand upcoming features and their impact. + Administer… more
- Amazon (Herndon, VA)
- …customers meetings (onsite or via phone) - Knows and uses all key customer resolution tools across all service groups to facilitate rapid resolution of customer ... concerns. - Works directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible. This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance with… more