- CACI International (Sterling, VA)
- …and Opportunity Analyst to support our organization's risk management, issue resolution , and opportunity identification processes. This role will be responsible for ... and track ongoing issues, providing regular updates and recommendations for resolution . + Identify and evaluate potential opportunities for business growth, cost… more
- NTT America, Inc. (Ashburn, VA)
- …to address customer inquiries via support tickets requests from inception through resolution with minimal or no supervision. This includes but not limited to ... Ability to coordinate technical tasks with internal groups and manage requests to resolution . + Installation of cabling and cable organization per NTT or client… more
- General Dynamics Information Technology (Mclean, VA)
- …remote users to coordinate site visits and upgrades, provide on-site and remote resolution support for trouble calls, and provide TIER 2/3 support of Unix/Windows ... support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. *… more
- William C Brown Inc (Springfield, VA)
- …remote users to coordinate site visits and upgrades, provide on-site and remote resolution support for trouble calls, and provide TIER 2/3 support of Unix/Windows ... support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.*… more
- Excentium (Falls Church, VA)
- …VA Responsibilities: + The Help Desk Specialists will provide support for incident resolution and requests reported to the service desk. + The Specialists are ... responsible for the initial assessment, triage, research, and resolution of incidents and requests regarding the use of application software tools and/or… more
- Ensono (Richmond, VA)
- …+ Research reported issues to determine cause and best circumvention and/or resolution , enlisting resources from other teams and customer, as required to provide ... best response time. + Take actions to implement circumvention/ resolution and verify results. + Communicate to both customer and management the status of issues at… more
- Rocket Software (Richmond, VA)
- …product support. The Engineer will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the development ... Engineer will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to...define and recommend testing tools + Research complex for resolution cases using knowledge bases, documentation etc. + Develop… more
- Parsons Corporation (Centreville, VA)
- …developers, field technicians, and other relevant professionals for comprehensive resolution + Utilize specialized software tools, to efficiently log customer ... interactions, track issue resolution progress, and generate performance metrics that gauge customer...developers, field technicians, and other relevant professionals for comprehensive resolution + Expertise in using issue tracking tools such… more
- HCA Healthcare (Richmond, VA)
- …the Parallon implementation approach, including risk and issue identification, mitigation and resolution , travels to each site to meet with end users, and acts ... Provides regular status reports to key Program Management and end users . + Drives resolution of end user issues and works with all parties to prioritize issues and… more
- QinetiQ (Mclean, VA)
- …across multiple organizations and stakeholder groups Field Support and Issue Resolution : + Track and manage field issues, corrective actions, and performance ... analysis + Understanding of field support operations and real-time issue resolution + Experience with system upgrade planning and minimal-downtime maintenance… more