- Fairfax County Sheriff's Office (Fairfax, VA)
- …responsibilities include the following: + Provides information, assistance, and problem resolution in written and verbal form to employees, supervisors, and outside ... contacts, as appropriate. + Researches and resolves payroll issues. + Coordinates all activities to ensure that employees are paid accurately and on time by prescribed deadlines. + Reviews and processes a large number of personnel actions (eg, transfers,… more
- Abbott (Gladys, VA)
- …and follow Quality System by accurate and timely documentation of complaint resolution + Understand and practice regulatory and compliance procedures + Maintain a ... safe work environment following laboratory safety guidelines + Schedule and complete routine preventive maintenance, installations and other updates provided by Abbott. **Integrate effectively into the service team:** + Work effectively within a diverse and… more
- Leidos (Ashburn, VA)
- …degradation of services or outage issues information to customers and help with resolution . + Ensure your assigned tickets stay within the program's SLO commitments. ... + Document procedures, configurations, and troubleshooting steps to enhance knowledge sharing. **Basic Qualifications:** + BS/BA degree and 8 years of prior relevant experience or a Masters' degree with a minimum of 6 years of previous relevant experience; or… more
- American Airlines (Norfolk, VA)
- …flight close-out procedures + Accept, check and tag passengers' baggage at resolution centers, full-service ticket counters, and first class ticket counters + ... Maintain timeline of flight boarding process + Perform customer service on the job training + Process and complete credit card baggage transactions at kiosks in the ticket counter area and activation stations + Assist passengers with self-service kiosk… more
- Bon Secours Mercy Health (Colonial Heights, VA)
- …with consideration for surgical case time, instrument and equipment conflict resolution ,and other required resources. Notifies surgical scheduling/surgical unit of ... any special equipment needs and requests. + Serves as primary customer relation for system with all surgeon offices, specialty nurse managers and surgical specialty coordinators, notifying them of surgical case scheduling changes, class attendees and daily… more
- Lumen (Richmond, VA)
- …and enforce SLA compliance with RazorFlow for invoice ingestion, validation, and dispute resolution . + Collaborate with ENX and AIM teams to ensure timely postings ... and accurate expense recognition. + Lead onboarding, training, and integration of new Network Expense Operations employees in India by end of 2025. + Support the Lumen Transformation Office's Low Cost Location initiative with M&S. + Manage deployment of… more
- M&T Bank (Herndon, VA)
- …following Bank Policy. Take ownership of escalated account services issues until resolution ; complete and accurately log all customer complaints in the appropriate ... system. Transition identified sales opportunity and provide introduction to appropriate banking partner. Complete branch-related operational activities as appropriate (eg cash ordering, vault, ATM, and wire transfer activities). Process customer/account… more
- BEAT LLC (Fort Belvoir, VA)
- …tickets with appropriate journal entries of activities and closes tickets with resolution entered upon completion of the job. Handle customer interactions with ... diplomacy and tact, gauging the customer's technical ability and communicating with them in appropriate technical or non-technical language to resolve the issue. Support incident, problem, and request management processes leveraging ITIL service framework with… more
- HNTB (Arlington, VA)
- …out of all contractual requirements. Assists the PM, EOCC and ERM in the resolution of disputes, claims and litigation issues. + Performs other duties as assigned. ... **What You'll Need:** + Bachelor's degree in Engineering, Construction Management, Finance or related degree + 10 years related contract experience + 5 years in a lead role working directly for the contractor or architect/engineer **What We Prefer:** +… more
- Intermountain Health (Richmond, VA)
- …support to Stakeholders through analyzing and diagnosing problems to determine resolution * Gathers, validates, and translates technological requirements into design ... and development specification while providing product management * Configures, test, installs, implements, monitors, and maintains common and complex systems (applications, workflows, processes hardware, etc.) * Documents and recommends workflow changes and… more