- Insight Global (Richmond, VA)
- …include development of new transactions/versions within the Cleo Platform, issue monitoring/review/ resolution in the Cleo Platform and in the Estes systems, ... tuning for optimal performance, security procedures, issue troubleshooting and resolution - Define capacity planning, monitoring, and maintenance of designated… more
- CAI (Richmond, VA)
- …+ Use established scripts and policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input + Follow ... policies to determine if there can be an immediate resolution to a customer issue or if that issue...policies to determine if there can be an immediate resolution to a customer issue or if that issue… more
- Canon USA & Affiliates (VA)
- …various routine and complex technical inkjet printer issues in a "first call resolution strategy," escalating appropriate cases, and following up on issues to ensure ... timely resolution and customer satisfaction. This position offers: - Remote...with customers and team members simultaneously to expedite call resolution - Make prompt, accurate business decisions that mutually… more
- Amentum (Springfield, VA)
- …procedures. + Document, track, and monitor customer problems to ensure a timely resolution . + Use Microsoft Office suite to perform job duties. + Apply internet ... sites as required. + Apply effective listening, customer service, and problem resolution skills. + Courteously handle unsatisfied customers. + Responds to and… more
- Sedgwick (Richmond, VA)
- …to provide oversight, and directs the handling to achieve the best possible resolution . + Acts as the organizational subject matter expert for line of business ... in evaluating exposure; recommends and directs action plans for issue or case resolution . + Articulates and documents clear and concise file notes to allow… more
- TD Bank (Herndon, VA)
- …to ensure Customer issues are handled appropriately through Customer problem resolution guidelines and personally participates in the negotiation and resolution ... requests + Leads and coaches frontline colleagues on effective Customer complaint resolution + Shared accountability with Store Leaders for Lobby Leadership + Acts… more
- The Boeing Company (Herndon, VA)
- …based in Herndon, VA to provide end user training, troubleshooting, and issue resolution to a variety of government customers and work closely with AV engineers, ... to Boeing Engineering staff and collaborate on troubleshooting for issue resolution . + Complete and maintain training certificates from manufacturers and industry… more
- System One (Ashburn, VA)
- …possible. * Create, document, and update incident tickets, record faults, actions for resolution , and up times. * Interface with internal teams and/or vendors to ... * Dispatch services for ATM component failures and outages; monitor until resolution Qualifications * 1-2 years of ATM and/or network monitoring experience *… more
- Canon USA & Affiliates (Manassas, VA)
- …months of on-the-job training - Must have analytical skills for problem analysis and resolution - Decide on problem solving road map and follow methodical means to ... resolution - Decide and recommend spare and consumable parts...include working in highly time sensitive situations requiring quick resolution including equipment problems. We are providing the anticipated… more
- BCMC (Arlington, VA)
- …asset owners who experience cyber-attacks, providing immediate investigation and resolution . Contract personnel perform investigations to characterize the severity ... determining scope, urgency, and potential impact - Researching and compiling known resolution steps or workarounds to enable mitigation of potential Computer Network… more