- Microsoft Corporation (Reston, VA)
- …Many issues will be technically complex and may require advanced conflict resolution and collaboration skills, as you represent Microsoft when working with the ... customer. Success in this role requires problem isolation techniques, enterprise experience, and the ability to solve unknown problems in high-stakes, mission-driven scenarios. Beyond technical talent, we are looking for people who thrive under challenging… more
- Elevance Health (Norfolk, VA)
- …to ensure workflow remains uninterrupted, and handles complex case research and resolution . + May review and monitor associates work for quality standards. + ... Reviews department policy and procedure manuals for accuracy and works to ensure procedures and polices are accurate and complete. + May research operations workflow problems and system irregularities. + Assists with the development and testing of process… more
- Bridgestone Americas (Roanoke, VA)
- …managing all aspects of customer interactions, including proactive communication, issue resolution , and follow-up. + Serve as the primary point of contact ... for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty. + Develop understanding of business operations in the automotive service environment from proficient… more
- TRIAEM, LLC (Chantilly, VA)
- …rapid onsite incident response, and immediate investigation and resolution using host-based, network-based and cloud-based cybersecurity analysis capabilities. ... Team personnel provide front line response for digital forensics/incident response (DFIR) and proactively hunting for malicious cyber activity. We are seeking Cyber Information Technologies Requirements Manager to support this customers Engineering &… more
- Concentrix (Richmond, VA)
- …and identify the root cause of technical problems, ensuring a quick resolution . + Customer Communication: Maintain clear and professional communication with clients ... to understand their challenges and provide effective solutions. + Best Practices: Advise clients on best practices for implementing and using Microsoft Fabric and Power BI to achieve optimal performance and business outcomes. + Collaboration: Work closely with… more
- Fairfax County Sheriff's Office (Fairfax, VA)
- …to address issues; Knowledge or skill with crisis intervention or conflict resolution techniques; Knowledge of regulations and guidelines relating to the assigned ... area of social service specialization; Ability to analyze case information to reach sound decisions based on such information; Ability to demonstrate advanced critical thinking and judgment by understanding and applying governing policy and statutes alongside… more
- Navy Exchange Services (NEX) (Virginia Beach, VA)
- …problems. - Troubleshoots technical Client Computing application problems and coordinates resolution with other support groups. - Monitor, coordinate, and install ... vendor provided software patches, security updates, cyclical releases, and major upgrades. - Maintains security compliancy in accordance with DoD, PCI,PII, and other compliance requirements. - Knowledge of software development lifecycle. - Ability to assess if… more
- Fairfax County Sheriff's Office (Fairfax, VA)
- …officials. + Is the FMD technical expert for coordination, response, resolution , and design of complex engineering solutions for existing, occupied, critical ... commercial structures. + Prepares and makes presentations to boards and commissions, as required. + This position description is not intended to be all inclusive. + Employees may perform other related duties to meet the ongoing business needs of the… more
- SMX (Fort Belvoir, VA)
- …support + Perform data-driven analysis of IT SM tickets (eg mean time to resolution analysis) and produce and provide weekly help desk ticket and personnel metrics ... to the prime project manager + Assist Cyber Operations with continuous monitoring activities + Participate in training, testing, and exercises related to incident response and contingency planning **Required Skills & Experience** + Active TS security clearance… more
- Highmark Health (Richmond, VA)
- …aging reports, Telephone contact with account representatives concerning overdue payments, Resolution of inquiries related to broker commissions or TPA's, Creation ... of monthly reports detailing problematic accounts, Termination of groups for non-payment, Completing write-offs as appropriate, Coordinating AR issues affecting claims or inquiry processing with Membership and Billing personnel.Lead or participate in higher… more