- Cardinal Health (Richmond, VA)
- …customer business through contract administration, customer orders, and problem resolution . Customer Service Operations is responsible for providing outsourced ... by acting as a liaison in problem-solving, research and problem/dispute resolution . **_Job Summary_** The Senior Representative, Customer Service Operations is… more
- TEKsystems (Fort Belvoir, VA)
- …remediation and troubleshooting steps, escalating as needed, and following through to resolution . The candidate must be proficient in communication skills to all ... services or outage issues to customers and help with resolution . - Follow ITSM and ITIL processes to ensure...ITIL processes to ensure quality of services and prompt resolution . - Utilize Remedy for queue and work management,… more
- GovCIO (Richmond, VA)
- …change and case management procedures as required + Provides action plan for resolution of any/all faults detected + Performs isolation testing of problem equipment ... environment. + Serves as the focal point for problem resolution by interacting with USPS employees and (multiple) equipment...to ensure proper application installation and operation, and problem resolution . + Serve as the trainer and mentor to… more
- Cardinal Health (Richmond, VA)
- …of product in a timely manner. The Coordinator, Individualized mediates effective resolution for complex payer/pharmacy issues toward a positive outcome and provides ... with ability to determine needs and provide one call resolution . + Manage workload of inbound faxes (if applicable)...+ Works on routine assignments that require basic problem resolution + Refers to policies and past practices for… more
- Cardinal Health (Richmond, VA)
- …customer business through contract administration, customer orders, and problem resolution . Customer Service Operations is responsible for providing outsourced ... by acting as a liaison in problem-solving, research and problem/dispute resolution **_Job Summary_** The Representative II, Customer Service Operations processes… more
- Ryder System (Richmond, VA)
- …and Employees to resolve employee issues and advise on employee conflict resolution , disciplinary action and/or termination. They will conduct Human Resources (HR) ... and procedures and local, state, and federal regulations and manage resolution by providing recommendations to Operational Management and Human Resources Business… more
- Nightwing (Arlington, VA)
- …asset owners who experience cyber-attacks, providing immediate investigation and resolution . Contract personnel perform investigations to characterize of the ... determining scope, urgency, and potential impact - Researching and compiling known resolution steps or workarounds to enable mitigation of potential Computer Network… more
- Fannie Mae (Reston, VA)
- …needs of diverse and complex customer groups which requires applied understanding and resolution of complex or unusual business issues * Design and develop technical ... at Influencing, including negotiation, persuasion, meeting facilitation, and conflict resolution * Skills in Relationship Management, including stakeholder, customer,… more
- Amentum (Falls Church, VA)
- …+ Ensures the provision of quality customer service and assists in the resolution of customer problems and issues depending on area of assignment. + Anticipates ... customer regarding status of problem and estimated time of resolution . + Keeps COTR and Government Task Manager (GTM)...ability to identify problems and issues and to provide resolution . + Interpersonal skills necessary to work in a… more
- Red River (Chantilly, VA)
- …think critically, communicate clearly, and take full ownership of issues through resolution is key. **This position will operate on the Monday-Friday 830am-5pm ... relevant information, and follow existing knowledge base articles (KBAs) to work toward resolution . + Work independently to manage your queue, follow up on tickets,… more