- Fiserv (Richmond, VA)
- …procedures; assists Operation and Development teams in problem determination and resolution ; closely works with other teams in defining and implementing technical ... + Work with senior team members to perform problem determination and resolution , capture and transmit system dumps, closely work with vendor's technical support,… more
- CACI International (Springfield, VA)
- …system, application, network, and infrastructure issues, ensuring fast, accurate triage and resolution . - Create and manage support tickets in a web-based ITSM/CRM ... and communicating with end users. Perform initial assessment, triage, and resolution for common incidents; escalate complex or critical issues to Tier… more
- Diversified (Manassas, VA)
- …use. + Identify defective or failed equipment and take ownership to resolution . Provide support for troubleshooting and maintenance of ESS systems. Provide problem ... identification, diagnosis and resolution of problems pertaining to medium to high complexity...reported issues transfer from initial reporting date/time through final resolution date/time. Provide regular reporting of current and historical… more
- Amentum (Mclean, VA)
- …+ May serve as the customer service representative and assist in the resolution of customer problems and issues; ie, delays or inability to affect deliveries, ... contact with recipienUcustomer regarding status of problem and estimated time of resolution . + Escalates problems to management as appropriate. + May coordinate… more
- Cardinal Health (Richmond, VA)
- …customer business through contract administration, customer orders, and problem resolution . Customer Service Operations is responsible for providing outsourced ... by acting as a liaison in problem-solving, research and problem/dispute resolution **_Job Summary_** The Representative II, Customer Service Operations processes… more
- Amentum (Mclean, VA)
- …+ Ensures the provision of quality customer service and assists in the resolution of customer problems and issues depending on area of assignment. + Anticipates ... customer regarding status of problem and estimated time of resolution . + Keeps COTR and Government Task Manager (GTM)...ability to identify problems and issues and to provide resolution . + Interpersonal skills necessary to work in a… more
- CACI International (Springfield, VA)
- …and maintaining IT networks, encompassing daily operations, monitoring, and problem resolution for all network architecture and devices. Develop and implement ... is essential. **Responsibilities:** + Provide problem identification, diagnosis, troubleshooting, and resolution of incidents and problems. + Provide support for the… more
- CACI International (Chantilly, VA)
- …maintaining complex IT networks, encompassing daily operations, monitoring, and problem resolution for all network architecture and devices. The successful candidate ... provide timely resolutions + Provide problem identification, diagnosis, troubleshooting, and resolution of incidents and problems. + Provide support for the… more
- CACI International (Springfield, VA)
- …and maintaining IT networks, encompassing daily operations, monitoring, and problem resolution for all network architecture and devices. The successful candidate ... the network. **Responsibilities:** + Provide problem identification, diagnosis, troubleshooting, and resolution of incidents and problems. + Perform shift work in… more
- Navy Exchange Services (NEX) (Virginia Beach, VA)
- …but not limited to: employment laws, employee relations, and dispute resolution to ensure compliance with applicable federal policies and regulations. Duties ... and maintains effective relationships to include the management of and resolution to conflict - including the day-to-day use of non-traditional collaborative… more