- Highmark Health (Richmond, VA)
- …analysis, requirements definition and documentation, system design, and problem resolution . The analyst communicates with system end-users to understand issues ... and implement solutions. **ESSENTIAL RESPONSIBILITIES** + Plans, designs/builds, tests, implements, and supports the needs of Willow Epic software. + Analyzes and determines system requirements and specifications. Performs and documents workflow analysis while… more
- CVS Health (Richmond, VA)
- …enhance and improve member satisfaction and retention by providing accurate and timely resolution in processing medical claims. You will be a key link in providing ... our customers with prompt, efficient, high quality claim service. + Determine and understand the coverage provided under a member's health plan + Efficiently use multiple systems and screens to obtain and record claim information + Review claims information to… more
- SMX (Quantico, VA)
- …Provide Cisco IronPort technical expertise in the management, maintenance, and problem resolution + Resolve Tier III messaging tickets + Configure Antivirus products ... and HBSS as they relate to Exchange Servers + Provide guidance and instruction (to include written documentation) such as SOPs and inputs into the knowledge management system repository to the service desk for handling standard Message related incidents and… more
- GE HealthCare (VA)
- …and colleagues. + Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction. + Partner with the ... customer and recommend value-added services that will help the customer run their business more efficiently. + Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner,… more
- EchoStar (Christiansburg, VA)
- …the underlying issues + Experience in working with IT groups to drive resolution on the issues + Experience in running SQL queries, Snowflake experience preferred ... + Experience in running APIs in tools like Postman + Experience in executing pre-defined scripts to resolve Customer issues + Solid written and verbal communication skills and the ability to articulate technical issues in terms of Customer behaviour. + Be… more
- BAE Systems (Reston, VA)
- …information sharing, driving collection, and addressing analytic disputes and conflict resolution . + Demonstrates ability to work independently and with minimal ... oversight. \#EKS01 **Required Education, Experience, & Skills** + Junior: Bachelor s degree in a related intelligence area with 3 years of experience in intelligence related field with OSINT experience within the last 2 years, or 7 years of experience +… more
- CACI International (Reston, VA)
- …of help desk processes, procedures, and response plans + Completes issue assessment and resolution within the specific Tier 2 SLAs or escalates to Tier 3 support + ... Applies knowledge and experience for the systems, equipment, software, and configurations being supported (eg, ServiceNow, Service Desk+, Remedy) + Provides desktop and laptop Army Gold Master imaging and deployment and any custom imaging required by the MP… more
- Fannie Mae (Reston, VA)
- …Technical Information, Communication, Configuration Management (CM), Conflict Resolution , Coordination, Customer and Market Insights, Customer Relationship ... Management (CRM), CyberArk, Cybersecurity Analysis, Data Analysis, Data Analysis Interpretation {+ 60 more} Education: Bachelor's Level Degree (Required) The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers. For most… more
- Zurich NA (Richmond, VA)
- …claims with an emphasis on litigated construction claims, from inception to resolution . + Collaborate with your colleagues to drive best practices and optimal ... claims outcomes. + Ensure regular communication with clients, brokers, business units, and senior claims management. + Proactively manage and resolve high-severity injury claims while adhering to Zurich's best practices. + Accurately document claims files,… more
- Lumen (Richmond, VA)
- …accounts * Ability to proactively problem solve, make decisions on issue resolution while effectively negotiating directly with the customer and internally on their ... behalf * Technical aptitude to learn data networking technologies, products, and features * A high level of accuracy and attention to detail with good organizational capabilities * Ability to interpret customer data points and insights, prioritize and respond… more