- Koniag Government Services (Chantilly, VA)
- …in coordination with OIG IT teams to support troubleshooting and resolution of operational issues with ServiceNow applications. + Assist with troubleshooting ... issues by working with OIG IT teams to provide resolution + Coordinate efforts on site with and reports...team members to design best of breed solutions and resolution of technical issues + Support preparation of knowledge… more
- CACI International (Arlington, VA)
- …to fill a position in Arlington, VA. The candidate will provide incident resolution to Army customers with IT problems related to IPPS-A, a PeopleSoft application. ... II help desk professionals. + Conduct analysis of problems and provide resolution to customers, typically in writing and sometimes verbally. + Provide consultative… more
- ARSIEM (Arlington, VA)
- …and critical asset owners who experience cyberattacks, providing immediate investigation and resolution . This position will support one of our Government clients in ... Arlington, VA. Responsibilities + Researching and compiling known resolution steps or workarounds to enable mitigation of potential Computer Network Defense… more
- NTT America, Inc. (Richmond, VA)
- …apply technical process knowledge to provide the clients with almost immediate resolution without breaching service level agreement (SLA). The Managed Services Cross ... the agreed SLA. + Timely and consistent updates of tickets with resolution tasks performed. + Proactively identifies, investigates, analyses issues and errors prior… more
- NTT America, Inc. (Richmond, VA)
- …apply technical process knowledge to provide the clients with almost immediate resolution without breaching service level agreement (SLA) and focuses on forth-line ... the agreed SLA Provides timely and consistent updates of tickets with resolution tasks performed. + Proactively identifies, investigates, analyses issues and errors… more
- CACI International (Chantilly, VA)
- …and applications through analysis, coding, compose clear documentation and problem resolution . * Analyze and translate business requirements into functional and ... prioritize workload and execute tasks independently, providing timely follow-up and resolution . * Ability to work independently and in a team-oriented, collaborative… more
- ICF (Reston, VA)
- …minimum of 8 years of experience in employee relations, investigations, and conflict resolution , with a strong track record of supporting executive level leaders and ... Legal, Compliance, and other internal partners to ensure aligned and appropriate resolution of issues. + Support involuntary terminations, reductions in force, and… more
- Highmark Health (Richmond, VA)
- …of stakeholders, participate in walkthroughs, and contribute to problem resolution and decision-making. + Collaborate with various departments, interpreting complex ... improvement. + Take a lead role to ensure the resolution of a variety of more complex architecture and...walkthroughs and plans; design and technical walkthroughs; and problem resolution and decision making. + Interact with departments across… more
- CACI International (Reston, VA)
- …ticket acceptance and resolutions. You will support the development of technical resolution reports for critical outages in the Network. **What will you do:** ... enterprise, drawing heavily on prior experience. + Preform Network ticket resolution . + SupportNetwork ticket closure acrossNetwork OPS staff to include:Completes… more
- ASM Research, An Accenture Federal Services Company (Falls Church, VA)
- …as appropriate. + Assists with monitoring and tracking incidents. Follows through to resolution within the customer Service Level requirement by taking notes on the ... articles in the problem ticket and makes prompt notification to responsible party for resolution in order to minimize the amount of time taken to resolve customer… more