- Acclaim Technical Services (Mclean, VA)
- …you will use processes to streamline the receipt, triage, categorization, action, and resolution for all incoming incidents, requests, and demands. You and your team ... including Tiers 0-2, which includes problem recognition, research, isolation, resolution , and follow-up steps. RESPONSIBILITIES + Using ITIL-based processes to… more
- UMB Bank (Richmond, VA)
- …Products & Services for on time delivery through daily interactions + Manage resolution of client needs by identifying and coordinating appropriate bank resources by ... to ensure client needs are met and problems are followed through to resolution + Identify opportunities proactively for clients to self-serve; Will complete special… more
- Bon Secours Mercy Health (Kilmarnock, VA)
- …throughout the Hospital, and the community in problem solving and resolution . Combines clinical skills, and organizational and administrative abilities to provide ... + Resolves complaints as expediently as possible, communicating incident and resolution to appropriate management and/or notifying the administrator on-call. Acts as… more
- SitusAMC (Richmond, VA)
- …loan and REO asset management including collateral valuation and the pursuit of asset resolution strategies as it relates to most CRE property types with the ability ... environmental reports and property condition assessments + Develop and evaluate all resolution alternatives that will maximize recoveries on an NPV basis and… more
- TekSynap (Arlington, VA)
- …readiness and support for critical and high-priority incidents. + Coordinate the resolution of incidents, service requests, and problems with internal and external ... support teams. + Monitor and track service desk metrics, including ticket resolution times, call handling performance, and first call resolution (FCR). + Assist… more
- Palo Alto Networks (Reston, VA)
- …advanced-level technical assistance to our Public Sector customers, ensuring prompt resolution of complex issues and providing tailored solutions to optimize their ... requirements + Take ownership of support cases from initiation to resolution , ensuring meticulous documentation of all troubleshooting steps, timely updates, and… more
- Palo Alto Networks (Reston, VA)
- …advanced-level technical assistance to our Public Sector customers, ensuring prompt resolution of complex issues and providing tailored solutions to optimize their ... + Take ownership of support cases from initiation to resolution , ensuring meticulous documentation of all troubleshooting steps, timely...in the event of a critical situation to expedite resolution as required + Provide on-call support 24x7 on… more
- TekSynap (Arlington, VA)
- …high-priority incidents. + Coordinate incident management, service requests, and problem resolution with internal and external support teams. + Monitor service desk ... metrics, including average speed to answer (ASA), ticket resolution time, first call resolution (FCR), and call abandonment rates. + Implement and maintain… more
- Node.Digital (Arlington, VA)
- …asset owners who experience cyber-attacks, providing immediate investigation and resolution . Contract personnel perform investigations to characterize the severity ... determining scope, urgency, and potential impact - Researching and compiling known resolution steps or workarounds to enable mitigation of potential Computer Network… more
- Confluent (Richmond, VA)
- …our escalation and incident management processes. Escalation Managers directly impact resolution time, customer satisfaction, and continuous improvement on a daily ... up where necessary. + Set correct expectations and drive relief and resolution through effective communication. + Provide regular status updates for all escalated… more