- JPMorgan Chase (Tampa, FL)
- …play a role in the management of risk and control self-assessment, issue resolution , and ongoing control monitoring. You will collaborate with key stakeholders to ... enhance control processes and contribute to strategic projects, ensuring robust risk management practices. This role is integral to maintaining a strong control environment and driving continuous improvement. Working with a globally located team, you will… more
- SCI Shared Resources, LLC (Gotha, FL)
- …index and on-line community reviews + Resolves complex problems providing resolution guidance to location leadership and empowering accountability + Assure the ... location's operating practices comply with applicable federal & state regulations and Company policies + Assure safety, quality control, and compliance standards are adhered **Collaboration and Communication** + Collaborate with colleagues and market… more
- Teleperformance USA (North Lauderdale, FL)
- …challenges and risks to be escalated to WFM director for awareness and resolution ** + **Performs other duties as assigned by WFM director or other members ... of management** **Qualifications** + **Minimum 3 years call center experience and 2 years WFM experience** + **Ability to understand, analyze and report on call center metrics** + **Must demonstrate strong analytical, numerical and problem-solving skills** +… more
- Lithia & Driveway (Tampa, FL)
- …communication and interpersonal skills + Strong problem-solving abilities and conflict resolution experience + Ability to multitask and manage a dynamic workload ... + Proficient with CRM systems and Microsoft Office Suite + A passion for delivering exceptional customer service and building strong relationships We offer best-in-class industry benefits: + Competitive pay + Medical, Dental and Vision Plans + Paid Holidays &… more
- ManTech (Doral, FL)
- …track incidents and service requests within a ticketing system, ensuring timely resolution and accurate documentation. + Meet Service Level Agreements (SLA) and ... maintain high levels of customer satisfaction. + Use knowledgebase articles and other resources to efficiently resolve user issues. + Develop their problem-solving and interpersonal skills under the guidance of senior and mid-level Technicians. + Assist in… more
- AdventHealth (Tampa, FL)
- …investigates and/or refers to appropriate resource and/or department for resolution . Maintains good relationships with the employee body, physicians, administration ... and community at large. + Opens, sorts, reviews and routes incoming correspondence non-specific as to recipient and labeled directly to CEO. Establishes uniform correspondence procedures and style practices. Composes and types correspondence to routine… more
- Centene Corporation (New Port Richey, FL)
- …and solutions, and consultative account management and accountability for issue resolution . Drive optimal performance in contract incentive performance, quality, and ... cost utilization. + Serve as primary contact for providers and act as a liaison between the providers and the health plan + Triages provider issues as needed and coordinates response with internal matrix partners + Receive and effectively respond to external… more
- Cardinal Health (Tallahassee, FL)
- …management levels; may interact with senior management + Interactions normally involve resolution of issues related to operations and/or projects + Gains consensus ... from various parties involved + Proven experience in customer engagement and relationship management **Anticipated salary range:** $121,600 - $182,385 **Bonus eligible:** Yes **Benefits:** Cardinal Health offers a wide variety of benefits and programs to… more
- CVS Health (Tallahassee, FL)
- …Provides direction and counsel on the handling of cases and facilitates issue resolution . Assists in identifying resources and best course of action to take in ... a timely and effective manner. Conducts case reviews and provides feedback to investigators on completeness and quality of the investigation. Conducts team member evaluations and provides performance feedback to staff on an ongoing basis. Manages workload of… more
- Deloitte (Tampa, FL)
- …communication skills + Proactive approach in performing duties, problem solving, and issue resolution + Proficiency in the use of MS Office - Word, Basic Excel ... and PowerPoint + Exposure to contract language associated with complex IT services contracting + Education: BBA/BA/BS in related field + Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in… more