- Travelers Insurance Company (Fort Worth, TX)
- …including: investigating, evaluating, estimating and negotiating to ensure optimal claim resolution for personal or business claims of moderate severity and ... cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution ) including maintaining full compliance with internal and external… more
- CVS Health (Austin, TX)
- …heart, each and every day. **Position Summary** The Product Implementation Manager supports Product Application Strategy and Operations within the Aetna Commercial ... related to systems supported including escalating to appropriate technology partners when resolution requires further intervention. + You will act as a product… more
- Caterpillar, Inc. (Irving, TX)
- …overall performance of assigned digital products and handle customer issues through resolution . As part of the Cat Digital Operations Team, primary focus will ... Provide integrations technical support including but not limited to service level manager for the managed service providing application support to ensure meeting… more
- CVS Health (San Angelo, TX)
- …of Pharmacy regulations at all times; escalating issues or concerns to the Pharmacy Manager and/or Rx DL for timely resolution if/as needed + Remaining flexible ... for our patients. In addition to supporting the Pharmacy Manager in leading and directing the pharmacy team, you...additional bottles needed to fill a prescription + Issue Resolution : + Identifying challenging patient or colleague interactions and… more
- Texas Health Resources (Arlington, TX)
- …expert (SME) for training, performance management, workforce planning, conflict resolution , change management, and the grievance and investigation processes. Serves ... as a project manager on major strategic HR projects as assigned by...creating solutions. + Displays excellent coaching, facilitation and conflict resolution skills. + Displays analytical skills with ability to… more
- Methodist Health System (Dallas, TX)
- …issues and report to the Team Lead, Director, or VP promptly with resolution or recommendations. Ability to identify and recommend solutions for new and unfamiliar ... and teamwork. Long hours may be required for the resolution of system issues impacting patient care; weekend availability...the application team in conjunction with the SHI, TL, Manager , Director, and VP. Duty 10: Assesses, plans, designs,… more
- Cayuse Holdings (Austin, TX)
- …+ Provides high-quality customer service to the client, for the efficient resolution of technology problems and requests + Operates within established guidelines and ... and integrations) + Provide aid and technical support for the resolution of problems, incidents, issues, and emergencies including major incident manage… more
- Ensono (Houston, TX)
- …applying vendor software license keys, updating hardware configurations. Position reports to Manager , MF System Programming **Night Shift 7 pm** **to 7 am CST** ... + Research reported issues to determine cause and best circumvention and/or resolution , enlisting resources from other teams and customer, as required to provide… more
- NTT America, Inc. (Austin, TX)
- …apply technical process knowledge to provide the clients with almost immediate resolution without breaching service level agreement (SLA) and focuses on forth-line ... with general direction from the client, stakeholders, team lead, or senior manager , to perform operational tasks to resolve all escalated incidents/requests in a… more
- Fannie Mae (Plano, TX)
- …can deliver on the following responsibilities: * Manage production incidents to resolution in a 24/7/365 environment using the standard Fannie Mae incident ... inform management at all levels of status, impact and resolution actions. * Effectively lead and guide Incident triage...etc. * 6+ years of experience as an Incident manager handling incidents, changes and problems in a 24/7… more