- Mass Markets (FL)
- …partner in the industry. We are seeking a detail-oriented and analytical Quality Assurance Specialist to join our team. This role is critical in ensuring the highest ... forms to score calls based on communication skills, adherence to scripts, and problem resolution . + Analyze call data to identify trends and areas for improvement. +… more
- University of Miami (Coral Gables, FL)
- …concerns. Meets department customer service call handling targets. Provides timely resolution to complaints; research expressed concern and evaluates options to ... remedy complaints. Determines appropriate resolution in partnership with department leadership. Keeps records of customer interactions, process customer accounts and… more
- Molina Healthcare (Tampa, FL)
- …for reviewing and resolving member and provider complaints and communicating resolution to members and provider (or authorized representatives) in accordance with ... Medicaid **KNOWLEDGE/SKILLS/ABILITIES** + Responsible for the comprehensive research and resolution of the appeals, dispute, grievances, and/or complaints from… more
- Truist (Orlando, FL)
- …track all unresolved issues accurately, to ensure timely follow up and resolution . Servicing specialists act as client advocates to track client complaints and ... executing on the Truist Purpose, Mission and Values. 2. Investigate and provide resolution to clients' requests to Care Center, branches and other lines of business,… more
- Truist (Orlando, FL)
- …Well versed in assigned functions, assist in tasks outside normal processes, resolution of issues and communication to leadership and internal partners. May interact ... pressure to meet critical deadlines. 3. Effective problem identification and resolution skills. 4. Demonstrated proficiency in basic computer applications, such as… more
- Insight Global (Hialeah, FL)
- …customer inquiries for spare parts requirements and facilitate delivery problem resolution . Managing emails and supporting order entry and shipment/delivery status. ... Coordinate collection and processing of supplier and/or customer data and information regarding delivery of spare parts, provisioning products or related services. Enters, tracks, monitors and coordinates customer material, delivery requirements and returns… more
- Community Based Care of Brevard, Inc. (Orlando, FL)
- …analyze complex information; organize information for analysis. Analytical Problem Resolution : Able to use systematic techniques to define problems, options, ... and solutions; evaluate alternative solutions; solve technical or complex problems using logic. Problem Solving: Able to exercise judgment in building realistic solutions to problems; understand the real issues behind problems; use common sense and take… more
- Headquarters, Air Force Reserve Command (Macdill AFB, FL)
- …in response to network problems and deficiencies; receive, respond to, and ensure resolution of problems. OR EDUCATION: Ph.D. or equivalent doctoral degree or 3 full ... years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology… more
- American Express (Sunrise, FL)
- …our Customers by offering custom solutions, consultative assistance, and first contact resolution to negotiate a positive outcome for the Customer and American ... Express + Make decisions based on risk assessment and the Customer profile + Gain commitment from the customers to making payments on their overdue account and enabling them to spend on their American Express card + Meet and exceed quality goals, compliance… more
- Veterans Affairs, Veterans Health Administration (Orlando, FL)
- …policy matters and related documents issued by the Medical Center. Track to resolution all employee reports of unsafe or unhealthy working conditions and maintains ... This is not a virtual position. Position Description/PD#: Environmental Care Specialist /PD074630 Critical Skills Incentive (CSI): Not Approved Permanent Change of… more