- RGP (New York, NY)
- …analyze and redesign financial processes. + Experience in functional testing, issue resolution , and end-user support . + Excellent communication and stakeholder ... users to gather requirements and translate them into functional designs. + Support the implementation, testing, and validation of new or enhanced CO processes.… more
- College of Mount Saint Vincent (Bronx, NY)
- …+ Supervise, mentor, and schedule IT support staff. + Provide hands-on technical support and escalate issue resolution . + Coordinate with IT teams on ... other. Job Description Reporting to the CIO, the Manager of IT Support Services leads frontline technology operations across campus. This hands-on leadership role… more
- SMBC (New York, NY)
- …open Service Now ticket queues to ensure that all calls are updated and/or assigned until resolution . + Part of Team providing onsite support at 277 Park Ave as ... Desktop Team are responsible for providing high-end quality IT Support and customer service to internal colleagues. The successful...aspects of hardware, workstation, and printer repairs. + Provide support at the Tech Bar for End User Walk… more
- Veterans Affairs, Veterans Health Administration (Castle Point, NY)
- …development and maintenance, budgetary and fiscal reporting, in addition to claim support related to veteran resolution efforts. Incumbent ensures all ... Summary The incumbent serves as the Lead Medical Support Assistant, Care in the Community for the...facility schedulers, clinicians, and management. Responsibilities The incumbent will support care in the community, non-VA care by performing… more
- Deloitte (New York, NY)
- …input on SAP solutions and best practices + Take ownership of deliverables and support the resolution of project issues to ensure high-quality outcomes + ... to SAP SD/OTC project workstreams, analyzing client processes and requirements to support solution design and configuration + Collaborate with project teams to… more
- Goodwill of the Finger Lakes (Rochester, NY)
- …training and development, promote cross-training to ensure coverage and continuity, and support conflict resolution to maintain a collaborative team environment ... the completion of monthly, quarterly, and annual closing tasks and reconciliations. + Support Director of Finance with the preparation and submission of all external… more
- Pioneer Bank (Albany, NY)
- …courteous manner supporting bank customers and bank retail locations as after-hours operational support . + Provides resolution to any customer issue on the ... related to customer accounts/loans, debit cards, fees, fraudulent activity, technical support for Pioneer technology products and services and more. + Manages… more
- SUNY Upstate Medical University (Syracuse, NY)
- …addressing caller concerns during the initial phone call or responding timely with resolution . The Senior Telephone Support Clerk is also responsible for ... guidance of the Customer Service Manager, the Senior Telephone Support Clerk is responsible to promptly answer incoming telephone...to prevent re-occurrence of any errors. The Senior Telephone Support Clerk may also be required to handle written… more
- Paramount (Hauppauge, NY)
- …identify and resolve system failures under pressure. Collaborate with Paramount's L1L3 support tiers for incident resolution , while contributing to documentation ... and standards in the industry. **Responsibilities Include:** Provide technical support for all Broadcast Services infrastructure, playout systems, cloud… more
- Mastercard (New York, NY)
- …: o Enhance post-integration servicing by incorporating self-service portals, proactive issue resolution , and AI-powered customer support . o Develop an advanced, ... real-time monitoring and analytics for customers to track integration health, dispute resolution , and operational efficiencies. o Offer tiered support models,… more