- USAA (San Antonio, TX)
- …and/or regulatory agencies. Considers the unique situation and provides an appropriate resolution that balances the need of the company and the individual. We ... and processes to serve as the primary point of contact in the resolution of complainant concerns, submitted to Advocacy for escalated handling. + In accordance… more
- Travelers Insurance Company (Fort Worth, TX)
- …including: investigating, evaluating, estimating and negotiating to ensure optimal claim resolution for personal or business claims of moderate severity and ... cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution ) including maintaining full compliance with internal and external… more
- Kalkomey Enterprises, LLC (TX)
- …The Tier 1 Customer Experience Agent is responsible for providing outstanding support and assistance to customers across various communication channels. This role ... ensuring their needs are met promptly and effectively. What you will do: Customer Support + Respond to customer inquiries via phone, email, chat, or other channels,… more
- Samsung SDS America (Plano, TX)
- …responsible for leading process improvement initiatives and logistics-related claims resolution within Samsung SDS America's operations. This dual-function role ... project updates and performance metrics to leadership, ensuring alignment and support . + Provide on-site assessments, staff training, and implementation support… more
- Southland Holdings (Grapevine, TX)
- …provide business solutions and recommend system enhancements + Provide applications second-tier support for systems issue resolution + Work with implementation ... group to move from current Sage and JD Edwards ERPs to Viewpoint Vista. + Design, create and maintain production and ad hoc reports as the business requires. + Assist with deploying and training on new ERP modules or third party enhancements. + Work closely… more
- Cardinal Health (Austin, TX)
- **What Customer Operations Support contributes to Cardinal Health** Customer Service is responsible for establishing, maintaining and enhancing customer business ... through contract administration, customer orders, and problem resolution . **_Job Summary_** The Representative II, Customer Service Operations is responsible for… more
- Bank of America (Plano, TX)
- …by the Product teams. Our Operations team is responsible for level 2 end user support , release support as well as production availability for over 10 ServiceNow ... team efforts to perform root cause analysis and problem resolution . You will work in a team environment to...working parameters for systems. **Key Responsibilities:** + Maintain and support the ServiceNow & Remedy platform while adhering to… more
- Mass Markets (Killeen, TX)
- …CENTER JOB OPENINGS We are looking for bilingual call center representatives to support inbound customer service, help desk, technical support , and back-office ... processing representatives for commercial and public sector support positions. In this role, you will handle inbound...customer issues to the appropriate staff and managerial for resolution as needed. + Ensure first call resolution… more
- Mass Markets (TX)
- …a trusted partner in the industry. We are looking for call center respresentatives to support the "Get out the vote" effort. In this role, you will make outbound ... center experience isn't required, experience in customer service, technical support , inside sales, or back-office support in...customer issues to the appropriate staff and managerial for resolution as needed. + Ensure first call resolution… more
- Mass Markets (Dallas, TX)
- …REPRESENTATIVE (FULL-TIME) We are looking for full-time call center representatives to support inbound and outbound customer service and sales projects for a wide ... While prior contact center experience isn't required, experience in customer service, technical support , inside sales, or back-office support in a contact center… more