- Wolters Kluwer (Coppell, TX)
- …Service Representative, you will leverage your specialized skills to provide comprehensive support and resolve non-standard operational problems. You will act as a ... and provide in-depth solutions. + Conduct advanced troubleshooting and problem resolution . + Assist in refining customer service processes and procedures. +… more
- Capgemini (Austin, TX)
- …incidents eg 'gray space'; * Acts as escalation point for SDOs where resolution ownership is disputed; * Provides guidance and assistance to SDOs to ensure ... Management process delivery; * Pro-actively Identify operational issues and drive resolution working directly with the client and SDOs; **Desired Skills:** *… more
- City National Bank (Austin, TX)
- …complex or unusual situations escalated to the next highest authority level for resolution . This includes mentoring and training of Underwriters I and II including ... decision per established policies * Identifies issues and recommends appropriate resolution within policy service level agreements * Analyzes and determines the… more
- Eaton Corporation (Grapevine, TX)
- …data on competitive products, customer needs preference and buying habits; support distributor inventories and inventory turns by recommending specific products and ... + Accurately and timely plan and specify interpretation, quotation and technical support + Communicate with customers, warehouse and plants to facilitate problem … more
- Huntington National Bank (Addison, TX)
- …ways to mitigate the risk, and provide advanced production support including accurate problem identification, ticket documentation and customer/vendor dialogue. ... Duties and Responsibilities: + Provides level 3 & 4 server production support including problem identification, ticket documentation and closure. + Articulates the… more
- Methodist Health System (Dallas, TX)
- … support , inbound correspondence, scanning, payment processing, and complaint resolution . The director partners with Risk Management, Finance, and Quality to ... support grievance responses and ensure regulatory compliance. **Key Responsibilities:**...inbound calls, MyChart inquiries, letters, and emails. + Oversees resolution of patient complaints and grievances related to billing,… more
- PNC (Farmers Branch, TX)
- …8:00am - 5:00pm. This position is leading teams across 3 shifts for 24/7 support . Candidates are expected to be available for critical production issues as required. ... * Act as escalation point for critical incidents, ensuring timely resolution and root cause analysis * Collaborate with Engineering, Infrastructure, Security,… more
- ManTech (San Antonio, TX)
- …systems enhancements to improve reliability and performance. + Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) ... system infrastructure and any processes related to these systems. + Provide support to IT systems including day-to-day operations, monitoring and problem … more
- Banco Popular Puerto Rico (San Juan, TX)
- …and respond to security incidents related to access management, providing timely resolution and root cause analysis. + Implement and utilize automation tools to ... IAM processes and improve efficiency. + Provide training and support to users on IAM policies, procedures, and system...Expert and go to person for complex issues and resolution . + Provide expert guidance, offer direction and work… more
- Prime Therapeutics (Austin, TX)
- …litigation strategy, manages all aspects of legal disputes and ensures effective resolution . The position provides direction and leadership to non-lawyer and lawyer ... team. **Responsibilities** + Lead and mentor a team of attorneys and support staff, fostering a collaborative and high-performance culture + Oversee all company… more