- Cardinal Health (Albany, NY)
- …customer business through contract administration, customer orders, and problem resolution . Account Management is responsible for cultivating and maintaining ... team and internal Cardinal Health teams to ensure flawless service + Support customer expectations and requirements through proactive account reviews, and regular… more
- NBT Bank (Rochester, NY)
- …Skills and Abilities: + Basic understanding of accounting transactions and problem resolution . + Demonstrated ability to lead and mentor junior team members. + ... members. Communicate to Manager/Team Lead any production issues for resolution and status of pending or stale items or...drives our success. Wellbeing At NBT, we value and support your wellbeing by offering generous time-off policies, wellness… more
- Molina Healthcare (Rochester, NY)
- JOB DESCRIPTION Job Summary Provides support for claims activities including reviewing and resolving member and provider complaints, and communicating resolution ... a month **Essential Job Duties** * Facilitates comprehensive research and resolution of appeals, disputes, grievances, and/or complaints from Molina members,… more
- KPH Healthcare Services, Inc. (Syracuse, NY)
- …for patients/providers in a call center environment. **Responsibilities** + Provide direct support and serve as primary point of contact patients of designated ... third-party payers + Follow customized patient support service models and programs to meet and exceed...research plan specific information in partner CRM/tools. + Provides resolution to customer service issues to ensure member satisfaction… more
- KPH Healthcare Services, Inc. (Syracuse, NY)
- …Customer service coverage for incoming calls and directing incoming calls + Provides resolution to customer service issues to ensure member satisfaction + Work with ... members to provide resolution to payment related issues on accounts/orders + Maintain...to new situations in a positive way, accept change, support new ideas, master new routines and grasp explanations,… more
- Molina Healthcare (Rochester, NY)
- …for reviewing and resolving member and provider complaints and communicating resolution to members and provider (or authorized representatives) in accordance with ... Medicaid **KNOWLEDGE/SKILLS/ABILITIES** + Responsible for the comprehensive research and resolution of the appeals, dispute, grievances, and/or complaints from… more
- Molina Healthcare (Rochester, NY)
- …and resolving Medicare member appeals and Medicare claims in communicating resolution to members and provider (or authorized representatives) in accordance with ... and Medicaid **KNOWLEDGE/SKILLS/ABILITIES** + Responsible for the comprehensive research and resolution of the appeals from Molina members, providers and related… more
- City of New York (New York, NY)
- …evidence-based practices. DUTIES WILL INCLUDE BUT NOT BE LIMITED TO: - Support program offices in interpreting and adhering to established policies and procedures, ... Corrective Action Plans (CAPs), identify trends across provider agencies, and support program offices in preparing CAP-related summaries. Promote consistency and… more
- Abbott (New York, NY)
- …under limited supervision, provides advanced engineering, sales, educational and technical support in response to more complex field inquiries from physicians, ... growth and service of accounts. + Provides engineering, sales, education and clinical support in response to the most complex field inquiries on a 24-hour, on-call… more
- CVS Health (Albany, NY)
- …optimize performance of platforms. + Performs ongoing system maintenance, research, problem resolution and on-call support , according to defined plans. + ... innovative solutions that boost both satisfaction and efficiency. Provides day-to-day support with reporting and data reconciliation to ensure accuracy and… more
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