- Defense Information Systems Agency (VA)
- …For this position, qualifying experience is defined as: Experience in identifying resources requirements; and ensure customer and management support for IT ... the DISA - Joint Services Provider. Responsibilities Provides oversight of deskside customer support functions for customers and agencies in the Pentagon and… more
- Capital One (Richmond, VA)
- …needs & drive change, improving delivery, quality and efficiency to improve customer experience **Innovative Problem Solving** + You enjoy solving complex problems ... awareness and understanding of how we are handling every customer interaction and the overall cycle of customer...Bachelor's Degree in Business, Organizational Behavior, Process Management, Human Resources or Mathematics + At least 6 years of… more
- CoreSite (Reston, VA)
- …of forward-thinkers committed to solving complex challenges and delivering exceptional customer experiences. At CoreSite not only are we Committed to Excellence, ... Technician will be responsible for ticket and request management, customer and staff inquiries, as well as monitoring a...of a high severity incident bridge + Determine appropriate resources to engage and notify to join the bridge… more
- ITW (Gainesville, VA)
- …valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and ... each morning and work with minimal direct supervision at customer sites. + You will meet or surpass weekly...on campuses and within company vehicles and maintains a drug -free workplace. If you are a qualified individual with… more
- Lumen (Richmond, VA)
- …strategic initiatives - such as new go-to-market approaches, sales and customer success programs, new product or service offerings, and operational improvements ... contribute to long-term growth or efficiency, and determine key requirements ( resources , budget, timeline) alongside Finance to model impact. + **Collaboration,… more
- Parsons Corporation (Chantilly, VA)
- …in the design, development, and maintenance of complex systems. We meet customer and mission needs by leveraging cutting-edge research and technology, using small ... and managing multiple parts of the development process, from understanding customer requirements, to design, development, testing and deployment. Senior members at… more
- Sprinklr (VA)
- Sprinklr is a leading enterprise software company for all customer -facing functions. With advanced AI, Sprinklr's unified customer experience management ... (Unified-CXM) platform helps companies deliver human experiences to every customer , every time, across any modern channel. Headquartered in New York City with… more
- Mastercard (Arlington, VA)
- …help ensure successful new client onboarding and solution adoption by managing customer implementation based on established customer onboarding process Respond ... escalation of issues with Operations, Technical support and other internal resources Work closely with operations/product support to ensure that issues are… more
- CACI International (Sterling, VA)
- …Description** CACI is currently looking for a motivated, career and customer -oriented Value & Performance Management Lead with Agile methodology experience to ... and using the metrics to ensure service delivery meets customer performance requirements (Service Level Agreements - SLAs). **What...check for felony convictions + 1-year check for illegal drug use + 1-year check for misconduct such as… more
- Compass Group, North America (Richmond, VA)
- …strict deadlines and within the Facilities Operations budget. This includes acquiring resources and coordinating the efforts of team members and third party ... control throughout its life cycle. **Essential Duties and Responsibilities:** ** Customer Service** Plans, executes, and finalizes projects according to strict… more