- Zurich NA (Richmond, VA)
- …that claims are handled in the most efficient, effective way while delivering a customer -centric claims service. In this role you will be responsible for: + Document ... by establishing appropriate negotiation strategy and utilizing available tools and resources within authority limits. + Meet quality standards by following best… more
- Fresenius Medical Center (Portsmouth, VA)
- …you'll find in the Fresenius Leadership Team. Our strength in the North American market and extensive global network provide our employees with the best of both ... **PURPOSE AND SCOPE:** Supports FMCNA's mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following… more
- PenFed Credit Union (Mclean, VA)
- …Legal, Compliance, and external partners. This position requires experience in customer lifecycle of financial products, driving customer engagement, and ... retention + Partner with Operations teams to address pain points and improve customer satisfaction + Lead digital strategy, work with partners to prioritize and… more
- Canon USA & Affiliates (Richmond, VA)
- …The RLCSS is also responsible for supporting National Sales programs through customer outreach (phone, email, digital tools, and approved social media) to determine ... sales cycle from opportunity identification to quoting and for after- market follow up. + Work closely with sales to...of CMSU from vendor to consultative partner. + Attend customer meetings and presentations as required. + Provide mentor… more
- Amazon (Arlington, VA)
- …will include accelerating their adoption of AWS products and services, increasing our market segment share within the customer , and increasing the long-term ... for AWS with a global company (or companies) who is already an existing customer . You will have the exciting opportunity to help fuel our customer 's… more
- Mass Markets (VA)
- …needed to manage call traffic efficiently. + Oversee call queues to ensure customer interactions are handled effectively. + Analyze real-time data to identify trends ... within a call center environment. + Experience in a call center or customer service environment. + Proficiency in workforce management tools such as IEX, Beeline,… more
- Amazon (Arlington, VA)
- Description At Amazon we're working to be the most customer -centric company on earth. To get there, we need exceptionally talented, bright, and innovative people. If ... account managers and partners, the successful candidate will: - Understand customer pain points, gather technical requirements and correlate business value to… more
- Elevance Health (Richmond, VA)
- …federal agencies. + Research and coordinates responses to inquiries. + Works with FEP Customer Service and Claims to resolve member issues. + Remains informed of the ... license required. **Preferred Experience, Skills, and Capabilities:** + Extensive customer service experience, demonstrating a consistent ability to deliver… more
- Concentrix (Richmond, VA)
- …at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. ... services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve… more
- Option Care Health (Charlottesville, VA)
- …and applicable standards (ie ACHC, URAC standards). + Experience providing customer service to internal and external customers, including meeting quality standards ... of services, and evaluation of customer satisfaction. + Basic PC skills: Able to competently...states if business need supports and geography aligns with market . + Able to plan, organize and make presentations.… more