- Citigroup (Getzville, NY)
- …include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental ... & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding… more
- Paychex (Rochester, NY)
- …that the best possible options are presented to ensure client satisfaction and retention + Work as liaison between policy holder and Insurance Carrier to ensure ... the highest level of customer service is provided Qualifications + Bachelor's Degree - Preferred + 2 years of call center/customer service exp + healthcare, insurance /benefit exp is preferred + Life Accident and Health license is required for candidates.… more
- TEKsystems (Rochester, NY)
- …outbound calls for lapsed contracts) o Supporting account management and customer retention o Primarily back-end support (processing, admin tasks) o Some outbound ... calls for renewals (not cold calling) o May provide quotes if requested, but not responsible for new sales Experience & Qualifications o 3-5 years in business environment (order processing, sales/service) o Degree is preferred but not required o Familiarity… more
- Mount Sinai Health System (Greenlawn, NY)
- …materials as required. 3. Maintains records through filing, retrieval, retention , storage, coding, updating and destruction. 4. Types routine correspondence, ... memos, reports, minutes and other documents from dictation or handwritten copy. Proofreads typed materials and makes corrections, as needed. 5. May screen and schedule patient appointments, schedule referrals of special testing or doctors visits, and keep… more
- Paylocity (Rochester, NY)
- …adherence, first call & case resolution, minimal escalations, and high client retention & satisfaction. + Leverage Resources - Appropriately leverage resources to ... source and validate answers, document issues while adhering to payroll policies, and ensure seamless client support. Embrace feedback and adapt behaviors as needed. + Continued Learning - Dedicated to personal and professional growth, stay current by… more
- Highmark Health (Albany, NY)
- …including group specific performance guarantees. + Analyze and develop network retention strategies for follow up services to providers by establishing and ... maintaining contact and rapport with dental staff members, office managers, insurance coordinators, hygienists and dentists throughout an assigned territory by scheduling face-to-face meetings with dental offices. Formally present and effectively communicate… more
- Citigroup (Getzville, NY)
- …include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental ... & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding… more
- M&T Bank (Williamsville, NY)
- …to better suit the needs of customers while contributing to customer retention and expanding their overall relationship with the Bank. Research customer complaints ... or problems related to their accounts or Bank services and resolve them in a timely and accurate manner; escalate more complex problems as appropriate to ensure their resolution. Serve as point of contact for newly-hired agents for basic questions and… more
- Suburban Propane (Ticonderoga, NY)
- …play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer Relations Specialist, you will ... serve as a main point of contact for our customers by handling inbound and outbound sales and service related calls which involve resolving issues, determining customer needs, offering appropriate products and services, closing sales and maintaining accurate… more
- BioLife Plasma Services (Latham, NY)
- …meetings and participates in center staff meetings. Employee Recruitment and Retention : (5%) Responsible for providing feedback and developing employees in the ... quality department. Provides feedback during the recruitment process for quality department employees, including performance evaluations and merit increases. Fosters teamwork. Works collaboratively with staff, peers, and management to achieve business goals.… more