- Justworks (New York, NY)
- …teams, products and segments. + Analyze churn data to identify trends, root causes, and actionable insights. + Collaborate with cross-functional partners to address ... product, service, or experience gaps that impact retention. + Partner with Customer Success to ensure frontline teams have the right tools, playbooks, and messaging to proactively retain customers. + Surface new ideas and opportunities to improve customer… more
- Citigroup (Getzville, NY)
- …client payment delays using reconciliation and product processor systems; investigate the root cause behind the delay; issue claims internally and externally; follow ... up until claim is paid / settled; and initiating journal entries + Manage his/her aging and claim portfolio + Maintain up to date and accurate audit trails for all claims + Be prepared for weekly aging sessions to ensure claims lifecycles are on track and… more
- BMO Financial Group (New York, NY)
- …compliance controls are operating and aligned to regulatory requirements. + Support root cause analysis in response to material control failures in business/group. + ... Identify, assess, effectively challenge and oversee the satisfactory resolution of issues, including ensuring adequate management remediation plans and validation. + Elevate high profile issues/risk cases to Compliance and business/group management for prompt… more
- Highmark Health (Albany, NY)
- …experience is strongly preferred + .NET + SQL **SKILLS** + Problem solving, root cause analysis, and issue resolution + Demonstrated leadership skills + Experience ... in Healthcare or Health Insurance Industry + Experience with technology platforms, application development tools, business processes, software development life cycle used by Highmark enterprise **Language (Other than English):** None **Travel Requirement:** 0%… more
- Amazon (New York, NY)
- …Experience with SQL or ETL - Experience demonstrating problem solving and root cause analysis Preferred Qualifications - Experience scripting for automation (eg, ... Python, Perl, Ruby) - Experience using very large datasets Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for… more
- Reliant Community Credit Union (Sodus, NY)
- …all levels, sets outstanding employee service expectations, timely communication, root -cause analysis, performance and process improvement and performance monitoring ... and reporting. As an IT Helpdesk Supervisor at Reliant, you will: + Supervises help desk support staff's daily activities ensuring timely and professional delivery of technical support to staff. + Develops regular reports on help desk metrics, ensures that… more
- Bio-Techne (New York, NY)
- …articulate performance issues and improvement opportunities + Proven ability to analyze issues for root cause and fix them at the source. Must be able to make quick ... and concise decisions + Diverse background that includes experience with, clinical labs, marketing, and sales teams + Effectively manage relationships with existing clients to drive growth trends and achieve/exceed territory goals + Effectively allocate time… more
- Cardinal Health (Albany, NY)
- …+ Customer service experience in prior healthcare industry preferred + Root cause analysis experience preferred + Familiarity with call-center phone systems ... preferred + Excellent Phone Skills with a focus on quality + Previous experience being able to achieve daily call center metrics including but not limited to average handle time, adherence, average speed to answer, QA **_What is expected of you and others at… more
- Evolent (Albany, NY)
- …+ Have a DevOps/SRE mindset: you enjoy **debugging** complex systems and get to root of the problem. + Have a DevOps/SRE mindset: you identify **manual tasks** and ... then eradicate them (through automation). + Expertise in some scripting or programming language (preferably **PowerShell** or **Python** ). + Passion and creativity for Automation using tools such as **Ansible** and **Terraform** . + Proven experience in… more
- Nestle (Bohemia, NY)
- …to identify continuous improvement opportunities based on problem solving and root cause analysis. * Participate in functional and cross functional Operational ... reviews. _People Development_ * Coach and develop direct reports, assess their readiness for new roles and identify individual development plans. * Manage performance of direct reports including regular check-ins, performance evaluations, and coaching as… more