- Coinbase (Richmond, VA)
- …with Fraud, Product, Trust & Safety, and Engineering to rapidly address root issues and invest in prevention. * Oversee escalation workflows-including human handoffs ... from AI to expert responders-to eliminate chatbot loops and ensure customer empathy and effectiveness. * Work with operations to develop clear social channel support policies, SLA frameworks, and performance tracking dashboards that drive accountability. *… more
- Elevance Health (Roanoke, VA)
- …personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business ... outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless… more
- Sodexo (Richmond, VA)
- …research and analytical skills. + Strengths in problem solving, issue resolution, root cause analysis and ability to work independently with minimum supervision. + ... Effective written and verbal communication skills with an awareness of proactive methodologies. + Client facing experience with a focus on delivering exemplary customer service to both internal and external clients. + Ability to work collaboratively within a… more
- Oracle (Reston, VA)
- …refine incident management and response strategies, ensuring rapid resolution and root cause analysis for critical issues. **Capacity and Performance Management** : ... Architect and implement systems to monitor, predict, and optimize infrastructure utilization across a global scale. **Cross-Functional Collaboration** : Partner with engineering and product teams to ensure operational readiness for new services and features.… more
- Elevance Health (Norfolk, VA)
- …personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business ... outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless… more
- Sysco (Harrisonburg, VA)
- …up-dating preferred work methods, conducting accident investigations to determine root causes, and routine safety inspections. Makes recommendations for disciplinary ... action and/or behavior modification where required. + Performs management functions of staff selection, development, discipline, performance reviews and/or terminations. + Performs the duties of associates supervised and other related duties as needed (and as… more
- Steampunk (Mclean, VA)
- …software is secure against cyber threats + Identifying technical problems, performing root cause analysis, and developing software updates and 'fixes' + Document ... software code, features, and training guides + Document as-is state of the environment, perform a gap analysis, and produce artifacts that articulate options and recommendations + Leverage virtualization and containerization to optimize and modernize software… more
- Boar's Head Brand/Frank Brunckhorst Co., LLC (Jarratt, VA)
- …Fulfillment queues in ITSM Tool, focusing on continuous improvement and emphasis on root cause analysis. Education and Experience + High School Diploma Required; + ... Associates/Bachelor's Degree Preferred One (3) to three (5) years of proven experience in a Manufacturing or Distribution environment. Support of ERP/MSC preferred. + A+ Certification or equivalent + Network + + CCENT Certifications and/or equivalent + ITIL… more
- Tetrad Digital Integrity LLC (Arlington, VA)
- …follow-up reports (technical findings, feedback, resolution steps taken) for Root Cause analysis, engineering technical assessment and process improvement ... initiatives + Superior attention to detail with excellent written and verbal communication, problem solving, researching and follow-up skills + Design, implement, and maintain CI/CD pipelines for secure, automated software delivery + Develop infrastructure as… more
- General Dynamics Information Technology (Herndon, VA)
- …web applications using AWS and Tomcat; perform in-depth log analysis for root cause identification + Maintain and harden AWS-hosted environments (EC2, RDS, Lambda, ... KMS, etc.) with CI/CD support and automation tooling (GitLab, Terraform, Jenkins) + Perform OS and software upgrades across Linux (RHEL, CentOS, Rocky, Ubuntu) and Windows platforms + Monitor infrastructure health using tools like Cloudwatch, Icinga, SIEM,… more