- Leidos (Arlington, VA)
- …running as expected. Work to resolve all known system anomalies and perform root cause analysis as required. Generate process improvements as needed to minimize ... future occurrences of recurring issues. As new processes are generated, they should be documented with a plan to mentor junior members of the team on the latest processes and procedures. + Work both independently as well as in coordination with other IT… more
- CACI International (Sterling, VA)
- …and metrics to identify trends and areas for improvement + Assist in root cause analysis sessions for network-related problems + Verify proper categorization and ... documentation of network issues + Support the development and maintenance of quality standards for problem management + Participate in the creation of reports on problem management performance + Contribute to the implementation of quality improvement… more
- Koniag Government Services (Chantilly, VA)
- …user acceptance testing for new features released to ServiceNow users. + Perform root cause analyses in coordination with OIG IT teams to support troubleshooting and ... resolution of operational issues with ServiceNow applications. + Assist with troubleshooting and fixing of performance issues by working with OIG IT teams to provide resolution + Coordinate efforts on site with and reports results to government manager +… more
- Ensono (Richmond, VA)
- …high pressure situations. + Strong analytical, problem resolution and root cause analysis skills. WhyEnsono (https://www.ensono.com/company/culture/) ? Ensono is a ... place to make better happen - for our clients and for your career. You can do great things through innovation or collaboration, by learning or volunteering, or to promote diversity and inclusion. You can do great things for your own health or for a healthier… more
- CACI International (Springfield, VA)
- …+ Coordinate, lead and participate in incident response, troubleshooting, and root cause analysis for network disruptions or outages. + Collaborate with ... other IT teams to resolve cross-functional issues. + Ensure accurate and timely documentation of network issues, solutions, and escalations. + Maintain and enforce NOC operational processes, documentation, and best practices. + Conduct shift handovers with… more
- CACI International (Sterling, VA)
- …of network problems + Collaborate with network engineering teams to conduct root cause analysis, implement preventive measures, and reduce recurring issues + Develop ... and maintain quality standards for problem management processes + Provide training and guidance on ITIL problem management best practices + Create and present reports on problem management performance to stakeholders + Drive continuous improvement initiatives… more
- CACI International (Arlington, VA)
- …least 3 - 5 years of directly related experience + Experience in troubleshooting and root cause analysis + Current and active secret clearance or ability to obtain a ... secret clearance + Able to obtain CompTIA A+ certification within 3 months of joining IPPS-A + Understanding of common human resources issues + Excellent verbal and written communication skills + Experience in preparing and updating instruction manuals and… more
- Leap (Arlington, VA)
- …matrixed environment by staying nimble, maintaining a growth mindset, identifying root causes, and creatively solving challenges. + Collaborative Team Player: ... Actively seeks and offers feedback, excels at building relationships, and thrives when working closely with teams. + Strong Communicator: Effectively shares information, listens actively, and builds positive relationships with team members and clients to… more
- Amazon (Herndon, VA)
- …progress reporting on a regular basis to senior leadership. Articulating root -cause analysis, and linking to specific improvement areas. Summarize escalation support ... and critical leadership decisions. Plan data center de-scaling projects in order to optimize AWS's infrastructure regions from availability, cost, and risk perspectives. Manage multiple competing projects/programs simultaneously. Run meetings, create and… more
- Deloitte (Richmond, VA)
- …new data feeds including data field mapping. + Ability to troubleshoot the root causes of issues, develop solutions, document, and communicate findings. + Conduct in ... depth analysis of information received from various data sources: assemble, correlate, evaluate, and assess information concerning insider threats to personnel, confidential information, and information systems. The successful candidate will possess: + Ability… more