- Shuvel Digital (Vienna, VA)
- …and recommending solutions + Expert experience in problem resolution including determining root cause, scope and scale of issues when issues arise with automated ... workbooks + Leading collaborative work teams including analytical and business partnerships + Leading large projects/initiatives which have business risk and impact + Managing multiple priorities independently and/or in a team environment to achieve goals +… more
- Elevance Health (Roanoke, VA)
- …personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business ... outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless… more
- E-volve Technology Systems, Inc. (Reston, VA)
- …performance, identifying areas for improvement and implementing solutions + Conduct thorough root cause analysis for recurring issues to prevent future occurrences + ... Document all support activities, including resolutions, for future reference and knowledge sharing + Coordinate with external vendors and contractors to address technical issues and implement upgrades + Act as a liaison between technical teams and end-users to… more
- NTT America, Inc. (Ashburn, VA)
- …initial investigation and/or troubleshooting of system and network issues to determine root cause and resolution. + Handles cell phone provisioning and tracking ... following established BYOD and other policies and procedures. + Documents support procedures. + Participates in training and mentoring of Service Desk Technicians. + Performs desktop software license management and inventory control. + Acts as communication… more
- CACI International (Sterling, VA)
- …on quality metrics, audit findings, and improvement recommendations. + Participate in root cause analysis of recurring issues or deviations from quality standards. + ... Support the development and maintenance of a knowledge base for common network requests and solutions. + Assist in training team members on quality standards and best practices in request fulfillment. + Contribute to continuous improvement initiatives within… more
- USAA (Chesapeake, VA)
- …and analyze organizational trends, market data, and industry practices to identify root causes and address compensation issues. + Advise senior leadership and HR ... Business Partners on compensation programs, practices and policies (Executive and/or Non-Executive) to ensure market competitiveness, strategic alignment and legal compliance. + Consult with HR and business partners. + Provide guidance, oversight, and… more
- IBM (Mclean, VA)
- …automation technologies * Performing code reviews for Appian developers * Conducting root cause analysis for Appian outages * Restoring Appian services in the ... event of an outage * Developing Appian based solutions using all object types available in Appian. * Integrating with external applications using REST and SOAP based APIs. * Developing Appian plugins (Java) * Updating Appian plugins for security… more
- The MITRE Corporation (Mclean, VA)
- …processes, procedures, and standards to ensure compliance, identify trends and root -causes and facilitate multi-disciplinary teams to address gaps. + Prepare, track, ... and maintain Prime and Subcontractor DD-254s forms to ensure accuracy of security requirements. Coordinate with applicable stakeholders to facilitate actions necessary to execute and update such documentation. + Demonstrate professionalism, independent… more
- NTT America, Inc. (Richmond, VA)
- …Provides forth level support to all escalated incidents, requests and identify the root cause of incidents and problems, respond to tickets where third line engineer ... teams were unable to fix the problem. + Shares such knowledge, to resolve issues, document them, and push the knowledge down to other engineers. + Communicates with other teams and clients for extending support. Acts as emergency support contact as needed, for… more
- Elevance Health (VA)
- …personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business ... outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless… more