- CVS Health (Olympia, WA)
- …benefits plans, identification of gaps in service levels, and determination of root causes and solution development. + Attends in-person client meetings, including ... Open Enrollment sessions, annual review discussions and ad hoc meetings as needed, all within the scope of maintaining and growing our membership within your book of business. + Offers creative product and service solutions to address client's evolving needs.… more
- Microsoft Corporation (Redmond, WA)
- …technology development through mass production, troubleshoot system-level issues, and conduct root -cause analyses of display failures. This on site role involves ... close collaboration with suppliers and cross-functional teams across Microsoft. Microsoft's mission is to empower every person and organization on the planet to achieve more. Our people embrace a growth mindset, innovate to help others, and work together to… more
- Amazon (Seattle, WA)
- …Engineering Teams - Strong critical thinking. Problem Management expertise in identifying root cause and develop reporting to track mitigation status - Excellent ... interpersonal and customer relationship skills - Demonstrated skill and passion for operational excellence - Development/scripting skills in at least one interpreted language (eg Java, Python) as well as shell - Experience automating tasks through creation and… more
- EquipmentShare (Seattle, WA)
- …makes and models. With real-time information at your fingertips, you can determine the root cause and corrective action for each issue quickly, enabling you to work ... smarter, not harder. + Practice safe job practices for repairing equipment + Use technology (laptops and tablets) comfortably + Maintenance and repair of complex mechanical, electrical, hydraulic, and diesel systems on a variety of rental and customer… more
- Molina Healthcare (Bellevue, WA)
- …builds new operational monitoring capabilities. * Provides troubleshooting support and identifies root causes for issues escalated by the NOC team. * Develops and ... maintains tutorials and training resources.. **Job Qualifications** **Required Education** Bachelor's degree in computer science, computer information systems, or equivalent experience **Required Experience** * 5 or more years of IT implementation experience *… more
- SpaceX (Redmond, WA)
- …on team performance, customer satisfaction, and service levels. + Use data to root cause, identify trends and develop action plans to address them. + Actively ... listen and incorporate the voice of the customer to identify areas for improvement, ensuring that customer feedback is used to enhance service delivery and drive process improvements. + Serve as a liaison between the customer support team and other… more
- Lumen (Olympia, WA)
- …+ **Resilience & Continuous Improvement:** Conduct post-incident reviews to identify root causes and prevent future incidents. Implement practices like chaos ... engineering to test and enhance system resilience. + **Networking & Security:** Design and manage secure networking solutions, including AWS VPCs, Kubernetes networking, and firewalls. Ensure compliance with security best practices and industry standards.… more
- Cardinal Health (Olympia, WA)
- …workflows using Python or infrastructure-as-code tools (Terraform preferred) + Conduct root cause analysis with action tracking via Azure DevOps, enabling blameless ... postmortems + Drive integration of observability best practices in application code-supporting feature telemetry and end-to-end traceability + Set and refine SLIs/SLOs based on evolving system behavior and user experience + Contribute to platform risk… more
- Microsoft Corporation (Redmond, WA)
- …occur for product features. Conducts retrospective debugging of solutions to identify root causes of problems. + Learns about and supports deployment to customers ... following the correct measures to push features out to customers. Learns about and considers the impact of build deployments on both users and other services. Learns about best practices for the deployment of features safely. + Reviews work items to deepen… more
- Amazon (Seattle, WA)
- …and maintain metrics to track commissioning quality and efficiency * Lead root cause analysis for installation and commissioning issues * Manage capital projects ... and resource allocation across multiple sites * Look to evolve commissioning using AI, robotics and automation tools * Travel up to 50% as required to support site launches and critical installations * Lead post mortem activities such as install evaluations… more