- Veralto (Seattle, WA)
- …generation, frequent follow up, utilize strategic questioning, and drive to root issues to identify customers' needs **SUPPLEMENTAL RESPONSIBILITIES** + Prospect and ... cold call generation of new customers + Create and present effective proposals to prospective customers + Communicate the ChemTreat value proposition to prospects + Help transition new business to the account management team when applicable + Entertain… more
- Microsoft Corporation (Redmond, WA)
- …distributed systems with a high bar for service-level agreements (SLAs). Lead root cause analyses (RCAs) for key live site incidents and outages, identify ... systemic improvements, and set high standards for reliability and performance. **Qualifications** **Required Qualifications:** + Bachelor's Degree in Computer Science or related technical field AND 4+ years technical engineering experience with coding in… more
- Amazon (Bellevue, WA)
- …communication of design decisions and trade-offs * Identify and solve root causes of widespread operational challenges through innovative design solutions * ... Contribute to design reviews and critiques, ensuring high-quality outcomes across multiple workstreams * Partner with engineering teams to ensure technical feasibility while maintaining design integrity * Aggregate and analyze qualitative and quantitative data… more
- University of Washington (Seattle, WA)
- …health and resolve issues across internal and external systems. Conduct root -cause analysis and improve error handling and performance. Maintain clear, accurate ... documentation and stay ahead of vendor changes. Use tools such as ServiceNow and Kainos to enhance the support process. **Integration Strategy, Analysis & Design (20%)** Analyze business requirements and translate them into scalable Workday solutions.… more
- Amazon (Seattle, WA)
- …reliability, or availability of a product/system/service. You work to resolve the root cause of complex problems leveraging your cross-domain understanding of the ... technology involved in your systems. You automate and simplify development, test, and operational processes. Your work will focus on the development and operational support of automation systems we build, for deployment, lifecycle management of hardware and… more
- SpaceX (Redmond, WA)
- …with internal teams to create and improve troubleshooting workflows and resolve root -cause issues + Create and maintain an internal knowledge base and help ... center collateral BASIC QUALIFICATIONS: + High school diploma or equivalency certificate + 1+ years of experience in a front-line customer support role + Fluent in English and Korean PREFERRED SKILLS AND EXPERIENCE: + Excellent problem-solving and sleuthing… more
- Amazon (Seattle, WA)
- …you'll create metrics, implement automation and other improvements, and resolve the root cause of software defects. You'll also: - Build high-impact solutions to ... deliver to our large customer base. - Participate in design discussions, code review, and communicate with internal and external stakeholders. - Work cross-functionally to help drive business decisions with your technical input. You will collaborate closely… more
- Oracle (Olympia, WA)
- …events. Serve as the escalation point for event remediation. Lead post-event root cause analysis. Join major event/incident calls, use technical and analytical ... skills to resolve network issues that impact Oracle customers/services Fault handling and escalation - Identifying and responding to faults on OCI's systems and networks, collaborating closely with 3rd party suppliers, handling escalation through to resolution… more
- SpaceX (Redmond, WA)
- …equipment, and inspection processes of satellite and gateway hardware. Identifying root causes of failures and implementing corrective actions. + On-Orbit ... Reliability: Monitor and support health of satellite electronics while in orbit, leading anomaly investigations, and performing lab experiments to replicate findings in orbit. + Enterprise & Government: Best in class solutions for large scale operations… more
- Public Consulting Group (Olympia, WA)
- …proactively. + Identify and surface patterns to peers and leadership about the root causes of problems. + Assimilate research and complex data to objectively inform ... recommendations. + As necessary, lead or participate in project delivery activities, including analysis, deliverable creation, and communicating project performance and progress. + Manage project teams focused on architecture, software design, development,… more
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