- Amazon (Austin, TX)
- …resolution through automated escalation paths * Partner with cross-functional teams to root cause customer experience defects and implement systematic fixes * ... Mentor junior engineers while fostering a culture of customer obsession and technical excellence * Build and maintain tools that help CSAs deliver personalized solutions while maintaining operational efficiency at scale * Participate in on-call rotations to… more
- SpaceX (TX)
- …commute transportation questions and feedback; oversee customer service and issue resolution, root cause analysis, and corrective action plans + Oversee ... communication of systems and service changes to all stakeholders through communication channels, including basic graphics layout, eg, email, newsletter, intranet/app, signage + Perform strategic analysis to improve and optimize overall system efficiency +… more
- Molina Healthcare (Dallas, TX)
- …teams to address recurring dispute trends and recommend systemic solutions. + Evaluate root cause for the disputes and recommend improvements to reduce claim ... errors and prevent improper payments. + Provide actionable insights and recommendations to leadership to drive continuous improvement. **Skills & Competencies** + Proven experience handling provider disputes, appeals, and overpayment recoveries in a managed… more
- Celestica (Richardson, TX)
- …diagnose and troubleshoot problems. + Ability to gather and analyze data and determine root cause of problems. + Ability to effectively communicate with a ... variety of internal and external customers. + Current CPR certification and Registered Nurse license required for OH Nurse position. + Knowledge of Workers' Compensation laws. **Physical Demands** + Duties of the position are performed in a manufacturing… more
- Kratos Defense & Security Solutions, Inc. (Arlington, TX)
- …with out of scope activities or future work. + Responsible for managing root cause analysis efforts on nonconforming product for assigned projects; troubleshoots ... problems with production and takes corrective action. + Keeps customers informed of program schedules and status. + Compiles, stores, and retrieves production data, using computer. + Coordinates and leads meetings as required to plan and communicate all… more
- Carrington (Plano, TX)
- …of loss analysis decisions which include validating the determined responsibility and root cause for avoidable losses, ensuring they meet quality expectations ... and reflect proper decision rationale and supporting evidence and identify any bill back opportunities. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates.… more
- Rolfson Oil (Odessa, TX)
- …a fast-paced environment, with a strong work ethic and attention to detail to find root cause for equipment failures + Ability to work overtime as necessary ... outside of normally scheduled shift with little or no advance notification + Capable of performing a wide range of physical activities which include pulling, reaching, bending, climbing and kneeling + Accountability - Ability to accept responsibility and… more
- CyrusOne (Carrollton, TX)
- …29 CFR 1910 and 29 CFR 1926. + Lead incident investigations utilizing effective root cause analysis tools and oversee the implementation of corrective actions. + ... Develop lessons learned from incident investigations and communicate them across the company. + Assist teams in identifying and implementing performance improvements. + Review and approve Methods of Procedure (MOPs) regarding safety (high-risk activities) and… more
- Walmart (San Angelo, TX)
- …timely and effective plans of action focused on identification and correction of root cause Compliance Focused Execution Facility Creates and fosters an ... environment centered on health care compliance execution Actively communicates trains and guides the processes for completion and followup on compliance initiatives to associates within Health Wellness and other associates as applicable to the respective… more
- Citigroup (Irving, TX)
- …and configuration management, adhering strictly to change control procedures. + Conduct root cause analysis (RCA) for production incidents and implement ... preventative measures to minimize future occurrences. + Develop and maintain automation scripts and tools (eg, using Python, Bash) to streamline operational tasks, improve monitoring, and facilitate efficient deployments. + Proactively identify, recommend, and… more