- Leidos (Fort Belvoir, VA)
- …previous day opened incidents related to the problem tickets and conduct spot audits. + Root Cause Analysis: Conduct thorough root cause analysis to ... problem management activities, including the number of recurring incidents addressed, root cause analyses performed, and preventive measures implemented. Present… more
- Deloitte (Arlington, VA)
- …excellence and optimization of Salesforce CRM environments, with a strong emphasis on Root Cause Analysis (RCA) for incident and problem management. This ... cross-functional teams deliver ongoing support, enhancements, and user adoption initiatives. Root Cause Analysis & Continuous Improvement: + Own the RCA process… more
- Leidos (Ashburn, VA)
- …Border Protection (CBP), you will be responsible for in-depth cyber forensics, root cause analyses, insider threat investigations, management of insider threat ... threats, spillages of multiple types of classified and/or controlled data, conduct root cause analyses into suspicious or malicious activity, and assist with SOC… more
- Truist (Richmond, VA)
- …summarize by month and service/channel. * Conduct Forensic Analysis: Challenge first assumptions with root cause themed analytics (eg, Category vs. Root ... five years of quantitative and qualitative analysis experience using ITSM/operations data ( Root Cause , Cause Codes, Incident Details) to derive themes and… more
- Deloitte (Rosslyn, VA)
- …and process optimization. The individual will coordinate incident management, perform root cause analysis on CRM-related issues, and drive continuous ... support, resolve incidents, and escalate complex issues as appropriate. + Perform root cause analysis (RCA) for recurring or critical CRM issues and implement… more
- Meta (Ashburn, VA)
- …resolving and closing tickets, while addressing the overall issue (ie addressing root cause ) including, but not limited to, remote troubleshooting and ... physical inspection of services in data halls 2. Participate in root cause analysis of highly technical issues within the data center, ranging from automated… more
- Palo Alto Networks (Reston, VA)
- …designated customer advocate who will assist in providing tailored support, weekly reviews, root cause analysis for critical issues, release review and upgrade ... solutions to optimize their security infrastructure + Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues +… more
- General Dynamics Information Technology (Fairfax, VA)
- …**Job Family:** Administration **Skills:** Affordable Care Act (ACA),IT Incident Management, Root Cause Analysis (RCA),Salesforce (Software) **Experience:** 5 + ... procedures, driving continuous improvement. + Document tickets, incidents, solutions, and root cause analyses clearly; escalate critical incidents as needed.… more
- Mondelez International (Richmond, VA)
- …improvement initiatives. **How you will contribute** You will: + Breakdown Analysis and Root Cause Identification: + Lead and facilitate the completion of ... analysis of equipment breakdowns and operational incidents, utilizing methodologies such as Root Cause Analysis (RCA), 5 Whys, and Ishikawa (Fishbone) diagrams… more
- Palo Alto Networks (Reston, VA)
- …business operations and production systems and for incident response. + **Lead root cause analysis** of critical issues, driving improvements and preventing ... skills** to resolve cloud infrastructure and service issues, effectively identifying root cause and devising effective solutions. + **Proficiency in… more