- CARMAX (Richmond, VA)
- …incidents and production issues impacting customers and business. Guide teams through root cause analysis, proactive identification and prevention of issues. ... Define and measure service level objectives (SLO/SLI) and key performance indicators (KPI). Identify patterns in issues and drive plans to improve the reliability of the platforms and solutions. Direct teams in the definition and maintenance of the data… more
- Truist (Richmond, VA)
- …(eg, FFIEC, OCC, Basel III, GDPR). Develop strategies to support real-time monitoring, root cause analysis, and proactive remediation to minimize downtime and ... business impact. Partner with engineering, security, business unit, risk, and compliance teams to align observability initiatives with operational stability and performance targets, continuity and disaster recovery plans. Champion operational resilience by… more
- Leidos (Arlington, VA)
- …and problems. The Contractor shall report on Tier 3 support monthly. + Deliver root cause analysis document for each Severity 1 incident escalated to Tier ... 3 resolved in accordance with SLAs. + Ensure all UCC deliverables, documentation, and artifacts adhere to the HHS EPLC policies, processes, and templates. **Basic Qualifications:** + Bachelor's degree or equivalent and six (6) years of general experience. Six… more
- General Dynamics Information Technology (Springfield, VA)
- …on all outages and work with engineering teams to determine solution and root cause analysis. Present findings to management for prioritization and tasking ... + Create and determine required metrics for dashboards and service health + Follow up on engineering tasks for operational solutions, and validate completion + Manage operational readiness board - present at weekly meetings and determine if development… more
- Leidos (Fort Belvoir, VA)
- …follow-up reports (technical findings, feedback, and resolution steps taken) for Root Cause Analysis and process improvement initiatives. **Basic ... Qualifications** + Minimum of a Bachelor's degree in Science, with 8+ years' experience or Master's degree with 6+ years of experience (additional years of directly applicable experience may be accepted in lieu of a degree). + Experience building, configuring,… more
- Amazon (Arlington, VA)
- …"Work Hard, Have Fun, Make History." On a "typical" day engineers might deep dive to root cause a customer issue, investigate why a metric is trending the wrong ... way, consult with the top engineers at Amazon, or discuss radical new approaches to automate operational issues. Apply to meet our talented team and let's see if you are the one that can help us scale to meet the demand of our largest government customers!… more
- CACI International (Sterling, VA)
- …+ Coordination of cycle counts. * Reconciliation of inventory discrepancies to determine root cause . + Ensures that customer inventories are accurate. * Assures ... proper part revisions are in stock. + Identify and record correct project cost accounting codes when preparing delivery documentation. + Comply with security and confidentiality instructions and practices. + Perform Receiving, Inspection and Picking activities… more
- Coinbase (Richmond, VA)
- …* Model an investigative mentality to help address critical customer issues at the root cause . * Represent and advocate for the customer across organizations to ... drive impactful changes. * Champion clear communication with internal and external partners to align on solutions and drive results. * Serve as an escalation point for the Customer Experience organization for dedicated Consumer customer accounts. * Proactively… more
- Ferguson Enterprises, LLC. (Newport News, VA)
- …analyze system data and knowledge documents to respond to inquiries accurately and advise on root cause to resolve the issue. + Enter domestic and foreign wires ... + Work with Accounting group to resolve outstanding items on the bank statement + Assist in internal and external audits by providing vital documentation and reports + Send weekly reports to the appropriate departments for errors, critical issues, frozen… more
- TEKsystems (Fort Belvoir, VA)
- …follow-up reports (technical findings, feedback, and resolution steps taken) for Root Cause Analysis and process improvement initiatives. Additional Skills ... & Qualifications Required Qualifications: * Minimum of a Bachelor's degree in Science, with 12-15 years' experience or Master's degree with 10-13 years of experience (additional years of directly applicable experience may be accepted in lieu of a degree). *… more