- IBM (Plano, TX)
- …* Lead incident, problem, and change management aligned with ITIL processes * Conduct root cause analysis and drive preventive actions * Coordinate with ... Oracle Support (SRs, Sev-1 escalations, MOS) * Manage customer expectations, escalations, and communications * Present service performance, risks, and improvement plans to leadership * Ensure compliance with enterprise security, regulatory, and audit… more
- Niagara Bottling LLC (Temple, TX)
- …problems + Rapid identification of machine problems to minimize equipment downtime with root cause analysis conducted to prevent re-occurrence + Partner ... with other Sr. Maintenance Technician to resolve cross-functional problems + Use of available software systems to analyze and identify issues to drive throughput performance + Define requirements and lead overhaul efforts to rebuild equipment to like-new… more
- Eliassen Group (Austin, TX)
- …technical teams, customers, or vendors. + Analyze data, identify trends, and facilitate root cause analysis with service improvement opportunities. + ... Participate in capacity planning, performance monitoring, and maintenance to ensure high availability and proactive improvement. + Apply DevOps principles within PKI operations and engineering. + Lead periodic disaster recovery exercises for PKI and… more
- Sysco (Houston, TX)
- …price, freight, short-pays, account issues, promotions, etc.) + Coordinate actions based on root - cause analysis on disputes and identify customer patterns ... that can be resolved by working directly with the customer or Sales/MA + Update collection notes for resolution and/or other situations based on outbound collection (Local voice collections attempts, and all CMU attempts) + Identify way to improve the overall… more
- Keurig Dr Pepper (Frisco, TX)
- …+ Resolve escalated Tier 2 myHR tickets, ensuring timely resolution and conducting root cause analysis . + Mentorship & Collaboration: Mentor junior ... analysts, foster cross-functional teamwork, and promote a culture of learning and growth. **Total Rewards:** + Salary range $76,000 - $133,800 + Actual placement within the compensation range may vary depending on experience, skills, and other factors +… more
- Celestica (Austin, TX)
- …* Problem-Solving: Strong analytical skills to diagnose complex hardware and software issues, perform root cause analysis , and work with engineering teams to ... find solutions. * Communication: Exceptional verbal and written communication skills to articulate test results, risks, and technical concepts to both technical and non-technical stakeholders. * Stakeholder Management: The capacity to build and maintain strong… more
- Grifols Shared Services North America, Inc (Houston, TX)
- …of equipment QC and maintenance records. + Documents, investigates, and performs root - cause analysis for deviations and customer complaints, specifically ... in how they related to product quality and/or donor safety. + Inspects and releases incoming supplies. Investigates and reports supplies have not met quality specifications and requirements prior to use. + Performs documentation review for unsuitable test… more
- Oracle (Austin, TX)
- …support for events. Serve as the escalation point for event remediation. Lead post-event root cause analysis . + Frequently develops scripts to automate ... routine tasks for team and business units. + Coordinate with networking automation services for the development and integration of support tooling. + Coordinate with network monitoring to gather telemetry and create alerts rules using them. + Build dashboards… more
- Oracle (Austin, TX)
- …support for events and serve as escalation point for remediation; participate in post-event root cause analysis + Mentor and develop the next generation ... of network engineers, providing technical leadership, guidance, and support across the organization + Act as middle-point between network engineering and network tooling organizations -- translate future network needs into software tooling requirements… more
- Synchrony (Dallas, TX)
- …meetings, training and culture events._** **Essential Responsibilities:** + Conduct deep dives and root cause analysis on deteriorating models to identify ... underlying issues + Develop tactical and strategic actions plans to address model performance issues + Author narratives for on-going model monitoring executive summaries explaining technical concepts in easily understood language + Develop thorough and… more
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