- DXC Technology (Plano, TX)
- …to further enhance end user experience. + Manage Event Management alerts and root cause analysis (RCA) for discovered services, application services, ... and automated alert groups + Configure ServiceNow Mobile to manage incidents, collaborate with teams, respond to approval requests, access the knowledge base, and push notifications. + Familiar with Vendor Portal + Monitor health scan and review of all… more
- Trane Technologies (Tyler, TX)
- …and duty minimization opportunities. Take corrective action where necessary. + Lead root cause analysis supporting resolution of compliance issues. ... + Responsible for identification and execution of continuous improvement to drive process improvement for the area of functional responsibility. + Develop, implement and keep current standard operating procedures and standard work instructions to support… more
- United Site Services (Dallas, TX)
- …development of region and branch-level scorecards and performance review materials * Conducts root cause analysis on lagging performance metrics and identify ... improvement opportunities * Provides benchmarking, insights, and support for branch-level deep dives and operational action plans * Collaborates with cross-functional partners (Operations, Safety, Fleet, Procurement, HR) to ensure and improve data integrity *… more
- Deloitte (Houston, TX)
- …investigate during go-live, document, and resolve break-fix tickets. + Conduct and document root cause analysis . Complete any assigned system maintenance. + ... Deeply experienced Epic analyst to work implementation, build and strong experience with SDLC for Epic. + Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams,… more
- IBM (Plano, TX)
- …* Lead incident, problem, and change management aligned with ITIL processes * Conduct root cause analysis and drive preventive actions * Coordinate with ... Oracle Support (SRs, Sev-1 escalations, MOS) * Manage customer expectations, escalations, and communications * Present service performance, risks, and improvement plans to leadership * Ensure compliance with enterprise security, regulatory, and audit… more
- Niagara Bottling LLC (Temple, TX)
- …problems + Rapid identification of machine problems to minimize equipment downtime with root cause analysis conducted to prevent re-occurrence + Partner ... with other Sr. Maintenance Technician to resolve cross-functional problems + Use of available software systems to analyze and identify issues to drive throughput performance + Define requirements and lead overhaul efforts to rebuild equipment to like-new… more
- Eliassen Group (Austin, TX)
- …technical teams, customers, or vendors. + Analyze data, identify trends, and facilitate root cause analysis with service improvement opportunities. + ... Participate in capacity planning, performance monitoring, and maintenance to ensure high availability and proactive improvement. + Apply DevOps principles within PKI operations and engineering. + Lead periodic disaster recovery exercises for PKI and… more
- Sysco (Houston, TX)
- …price, freight, short-pays, account issues, promotions, etc.) + Coordinate actions based on root - cause analysis on disputes and identify customer patterns ... that can be resolved by working directly with the customer or Sales/MA + Update collection notes for resolution and/or other situations based on outbound collection (Local voice collections attempts, and all CMU attempts) + Identify way to improve the overall… more
- Keurig Dr Pepper (Frisco, TX)
- …+ Resolve escalated Tier 2 myHR tickets, ensuring timely resolution and conducting root cause analysis . + Mentorship & Collaboration: Mentor junior ... analysts, foster cross-functional teamwork, and promote a culture of learning and growth. **Total Rewards:** + Salary range $76,000 - $133,800 + Actual placement within the compensation range may vary depending on experience, skills, and other factors +… more
- Celestica (Austin, TX)
- …* Problem-Solving: Strong analytical skills to diagnose complex hardware and software issues, perform root cause analysis , and work with engineering teams to ... find solutions. * Communication: Exceptional verbal and written communication skills to articulate test results, risks, and technical concepts to both technical and non-technical stakeholders. * Stakeholder Management: The capacity to build and maintain strong… more